Quality Assurance Manager

Lakewood, Colorado | Billings, Montana | Lubbock, Texas

0-5%

• Lead, mentor, and grow a team of QA Test Analysts and Automation Engineers, fostering a collaborative, high-performance culture focused on quality, innovation, and continuous improvement.
• Transform the organizational mindset to make quality an intrinsic part of the software development lifecycle, ensuring every product is delivered at the highest standard and customer expectations are exceeded.
• Define and implement scalable QA processes where none exist, building systems of accountability and collaboration across QA, development, and product teams.
• Establish, track, and continuously improve key quality metrics and KPIs, using data-driven insights to guide the team and drive strategic decisions.
• Effectively communicate key quality metrics and KPIs to stakeholders across all levels to both technical and non-technical team members
• Oversee testing efforts, timelines, and coordination of both automation and manual testing, ensuring a seamless integration of performance and load testing into the CI/CD pipeline.
• Collaborate closely with Development, Product, and Release Managers to define test strategies, plan execution, and align quality efforts with business and product goals, particularly in Agile and continuous delivery-driven environments.
• Provide expert guidance on test scope, test case preparation, and industry best practices for functional, performance, load, and automation testing.
• Align quality control with the requirement to deliver 99.9+% uptime, anticipating and resolving quality issues proactively to minimize downtime or disruptions.
• Drive innovation in QA processes by leveraging cutting-edge automation, performance, and load testing tools (e.g., JMeter, LoadRunner), and ensure continuous improvement in all testing efforts.
• Build and lead the QA function from the ground up, scaling teams, systems, and processes to support multiple products across the organization.
• Foster a culture of shared responsibility for quality, working across departments to ensure testing processes are transparent, efficient, and aligned with CI uptime and product quality goals.
• Lead internal QA workshops and develop training programs to promote team growth, ongoing education, and best practices.

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• 12+ years of hands-on experience in quality assurance, with a proven track record of creating and implementing QA processes and automating manual testing efforts to improve efficiency.
• 7+ years of experience in a QA management role, demonstrating leadership in building and scaling QA teams, implementing automation frameworks, and driving performance/load testing initiatives.
• Deep expertise in continuous integration (CI) processes, with a strong understanding of how quality impacts uptime and the critical role of QA in maintaining 99.9+% availability.
• Demonstrated success in developing KPIs and metrics that provide actionable insights into QA performance, enabling continuous process improvements.
• Proven ability to manage QA efforts across multiple products, working closely with cross-functional development and product teams to align quality objectives with business goals.
• Experience with complex ERP systems-knowledge of Tyler Technologies software or high-volume online applications is a plus.
• Strong understanding of the software development lifecycle, QA best practices, automation tools, and performance testing tools.
• Exceptional leadership skills that inspire confidence and respect, with the ability to motivate and mentor teams in a creative, results-driven environment.
• A passion for excellence in product quality, with a customer-first mentality and a relentless drive to deliver reliable, high-quality software.
• Strategic thinker with strong problem-solving, communication, and project management skills.
• Ability to travel occasionally.