Sr. Manager, Maintenance Svc Delivery - West Region

Toshiba Global Commerce Solutions
United States, Arizona
Oct 29, 2024
This Sr. Manager, Maintenance Service Delivery "West" role owns the maintenance service business and will manage multiple Service Delivery Managers who oversee 25 - 30 Service Technicians in different geographical areas of the country. The Sr. Manager of maintenance Service Delivery will establish and grow trusted advisor relationships with all client accounts, leveraging the world-class Toshiba Team to drive our combined Hardware, Software, and Services business forward. The Sr. Manager will also work closely with all other TGCS teams (Client team, Maintenance team, Sales team) engaged on the account. As new Products and Services are introduced into the account, the Sr. Manager will participate in resource planning and allocation to meet the obligations resulting from the new Product and/or Service. AREAS OF EXPERTISE & SPECIAL SKILLS Bachelor's degree with 8+ years progressive experience and demonstrated success/knowledge, or equivalent commensurate experience. 6+ years managing and developing first line managers and employees Strong leadership and crisis management skills Five or more years of experience managing multiple clients, personnel, and profit and loss (P&L). Experience with service assurance, service delivery, finance/billing and contract management Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers Strong inter-personal and relationship building skills Skilled in driving new business opportunities Ability to deliver service delivery results to meet SLA objectives while maintaining a profit Skilled in people management, organizational capabilities, and building successful teams Job requires significant amount of travel, incumbent must be able to travel. Preferred Candidate Location: Western U.S. Supported Regions: Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. EEO: Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.