Catering Operations Supervisor

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Catering Operations Manager plans and organizes large-scale events; collaborates with internal stakeholders to understand objectives and developing event budgets; researches and recommends venues; coordinates logistics including transportation, accommodations, meals, and technology; builds and maintains relationships with vendors; directs personnel to ensure operations run smoothly on the day of the event.

• Advise customers on developing event plans, including objectives, venue selection, decor, sequence of events, layout of spaces, equipment rentals, and catering requirements

• Meet with customers and/or service providers regarding products and services; negotiate contracts and make recommendations within the client's budget; resolve issues

• Maximize revenue by implementing cost containment measures, promoting internal services, and upselling products and services

• Generate event work orders and communicate with internal stakeholders

• Coordinate the logistics and delivery of products and services; may manage inventory

• Ensure availability of signage, displays, printing, technology, and any special requirements

• Monitor schedules, organizational service levels, and standards

• Maintain documentation through applicable software programs to track performance and to assist in business development efforts

• Communicate designated rates; receive, record and post deposits and payments

• Monitor activities to ensure regulatory and policy compliance, participant satisfaction, and problem resolution

• Serve as the point of contact for real-time adjustments or changes

• Conduct post-event evaluations; determine improvement areas

• Develop ongoing client relationships to foster future business/revenue opportunities

• May coordinate services such as accommodations, transportation, tours, and event security

• May hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Education and Experience:

Minimum of a Bachelor's degree plus three (3) years of relevant experience. Or, an equivalent combination of education and experience.

Additional Information: This position is being filled under the profile of Events Specialist - Supervisor.

As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: