Incident Management Analyst - (US Remote)

Allstate Insurance
United States, Illinois
Nov 15, 2024
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Incident Management Analyst ECC (Enterprise Command Center) handles complex incident detection/situations and provides guidance/coaching to Sr. Associate and Specialist level analysts. They possess a fundamental knowledge of priority applications and are able to tie multiple application incidents together if applicable. This is for our second shift from 2:30PM to 12:30PM CST, Monday to Thursday, US remotely based. Key Responsibilities Run various diagnostics to determine validity of errors received Handle incident detection/situations and provide guidance/coaching to senior analysts and specialists Operate as a resource for all incident detection in the ECC Handle all types of rapid response calls and outages and drive calls to closure Document all dialog during a Rapid Response call Provide guidance to Senior team members and Specialist level analysts regarding document, interdependencies, and application details Effectively communicate during Rapid Response calls Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls Communicate regularly with all levels of leadership Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates Education 4 year Bachelors Degree (Preferred) Experience 2 or more years of experience (Preferred) Strong experience with MS Office, Word, Excel, Outlook, SharePoint Attention to detail Ability to collaborate and communicate across the team up to management Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Skills Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection, RapidResponse Compensation Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.