New Account Representative

Come join a company that celebrates its employees and deeply cares about the community. Voted Best Employer and Best Place to Work in the Flathead!

Location: Whitefish, Montana.

The New Accounts Representative will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and accurately.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

• Opens Basic New Account Types - Single Party, Multiple Party, POD, POA, Minor and Foreign Individual Accounts
• Opens Advanced New Account Types - CD's, Safe Deposit Box, Health Savings, Medical Savings, Trusts, Estates, Conservatorships, Rep Payee, and VA Benefit Accounts
• Opens Business New Account Types - Sole Proprietorship, LLC, Corporations, Partnerships, Org/Lodge/Associations, IOLTA, Girl Scout Accounts, CD and Safe Deposit Boxes for businesses
• Completes Name Changes
• Adds and Removes Relationships on Business Accounts
• Removes Relationships on Personal Accounts due to Death
• Adding Relationships to Personal Accounts
• Opens IRA's and understands plan types, proper forms, and what to look for
• Completes Domestic Wire requests
• Completes Foreign Wire requests
• Has ability to scan, and work documents using Synergy Capture and ability to view documents using Synergy User Client
• Completes the following documents using Streamline: Deposit Closed Account Document, Customer Information Change Card, Change of Address Form, Affidavit of Unauthorized/Improper ACH, Affidavit of Alteration, Unauthorized RCC Affidavit, Stop Payments, Automatic Funds Transfers, and builds ATM/Debit Cards
• Has ability to order checks through Harland Clarke
• Knows how and when to place a hold on a check
• Has ability to print ATM/Debit cards in CardWizard
• Has ability to balance and post ATM/Debit cards via CardWizard
• Knows how to change debit card status from "Active" to "Hot Card" or "Warm Card"
• Knowledge of Health Savings and Medical Savings Accounts, Certificates of Deposit, Business E-banking, and Cash Management
• Basic knowledge of Consumer, Real Estate/Mortgage, and Commercial Loans
• Acts as Vault Teller or Back-up Vault Teller
• Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers,
• Print Statements and cashes Savings Bonds
• Properly fills out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes
• Successfully uses Haberfeld brochure to select the right account type for customers
• Knows how to use and clean branch capture machine
• Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)
• Knows how to use and find information in Silverlake, Vertex, NetTeller, and Passport
• Knows where all logs can be found in the branch and what each log is used for
• Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA
• Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit
• Knows proper process and what is needed to let a customer into a Safe Deposit Box
• Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)
• Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized
• Knows and maintains cash drawer limit
• Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation
• Knows when dual control is necessary and demonstrates dual control appropriately from start to finish
• Knows the proper process for working with a dormant/escheat account
• Knows how to properly ID/Verify customers
• Understands it is not their job to say "No"
• Reads Account and Customer Alert Messages every time and understands the importance of doing so

Additional Responsibilities

• Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer's needs.
• Participates in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Consistently maintains regular and reliable attendance.
• Additional duties as requested or assigned.

Required Qualifications

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• A moderate level of banking knowledge desired.
  

Work Environment

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.