Sr. Product Manager, Technical App Infrastructure

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Summary:

Vivint Smart Home is seeking a highly motivated and strategic Sr. Product Manager - Technical App Infrastructure to lead initiatives focused on optimizing the performance, reliability, and security of Vivint's mobile app. In this role, you will be responsible for improving app load times, managing the app login experience, and ensuring the app's architecture supports future scalability. Additionally, you will work closely with cross-functional teams to ensure app security and reliability while maintaining a seamless user experience. Your contributions will directly impact Vivint's ability to deliver a world-class, secure, and highly reliable smart home experience.

Primary Responsibilities:

• Enhance app performance by optimizing load times, improving app responsiveness, and ensuring stability across various mobile devices and platforms.
• Manage the app login experience, ensuring a secure, efficient, and user-friendly process for all customers.
• Ensure the reliability of the mobile app, including monitoring and addressing performance issues, bugs, crashes, and downtime.
• Collaborate with internal teams to implement infrastructure improvements that ensure the mobile app meets evolving customer needs and can handle future growth in user base and features.
• Oversee app security, implementing and maintaining features that safeguard user data and ensure compliance with security best practices.
• Work closely with engineering teams to architect scalable solutions, ensuring the mobile app can handle increased demand while maintaining high performance and uptime.
• Optimize the app architecture to support new features and integrations while maintaining system integrity and efficiency.
• Monitor app performance metrics and proactively identify areas for improvement in speed, efficiency, and reliability.
• Improve the app's development framework, making it easier for engineers to build, test, and deploy new features and infrastructure updates efficiently.
• Prioritize infrastructure-related development items, ensuring alignment with the broader product roadmap and company goals.
• Partner with cross-functional teams including engineers, QA, and designers to deliver high-quality updates that improve app architecture.
• Build and maintain relationships with stakeholders across the organization to support ongoing app infrastructure projects.

Requirements:

• Proven experience as a Technical Product Manager, with a focus on app infrastructure, performance, security, and reliability.
• Strong understanding of app performance metrics, security protocols, and scalable architecture.
• Ability to manage multiple cross-functional projects and balance short-term fixes with long-term infrastructure goals.
• Familiarity with mobile app development, including iOS and Android platforms.
• Excellent communication skills, with the ability to collaborate across teams and present complex infrastructure issues in a clear and actionable manner.
• Experience with monitoring tools and performance tracking.

Required Skills, Experience & Education:

• 5+years of relevant Product experience

Preferred Skills, Experience & Education:

• Mobile app experience
• Master's degree or equivalent work experience

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".