Program Specialist 2 - Office of Instruction

Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 in the Office of Instruction department. The Program Specialist 2 plays a key role in the oversight and development of the catalog and quarterly class schedule in a complex system through the input of instructional curricular and programmatic data to provide students, faculty, and staff with accurate and timely class schedule.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITES:

• Maintain a high level of productivity and efficiency to complete all necessary work accurately within given deadlines with minimal supervision and dependence on other staff; help ensure utmost accuracy in course and schedule information.
• Organize, prioritize, and manage workflow to meet project deadlines and ensure smooth operations; maintain work in a highly organized and detail-oriented manner.
• Identify and correct incorrect or missing data in a timely manner.
• Seek and act on opportunities to improve, streamline, and re-invent work processes, particularly after obtaining a better understanding of why the current state exists.
• Solve complex scheduling issues.
• Determine how nonconforming course/class requests are coded.
• Ensure effective, accurate and efficient class/course scheduling.
• Check schedule submissions for compliance and errors.
• Help refine and perform the quarterly comprehensive class schedule review for accuracy; run queries to cleanup and verify information on courses and classes created.
• Review course and class fees for accuracy before students register for classes; verify that the correct fee codes are attached to classes.
• Add FDDA fees/notes to classes each quarter; collaborate with bookstore staff to obtain FDDA data.
• Collaborate with Registration, Office of Instruction staff, unit leadership and other areas of the college to improve and enhance accuracy of class information and class scheduling.
• Serve as backup for 25LivePro.
• Perform any required data cleanup on a quarterly basis.
• Maintain and update the course fee spreadsheet and the course/class cap (class capacity) spreadsheet as changes are made to fees and caps.
• Provide excellent customer service as well as develop/maintain productive/strong working relationships.
• Contribute as a department team member, supporting goals and department policies and procedures, support teamwork, cooperation, and contribution through open and honest communication.
• Create new and update existing course listings.
• Verify credits and grading.
• Assign codes, fees, prerequisites, footnotes, and class descriptions.
• Create/add or update academic organizations/subjects to tables.
• Complete and maintain an up-to-date comprehensive desk manual.
• Serve as a system expert for all campuses; troubleshoot system issues; resolve complex conflicts/questions associated with ctcLink course and class scheduling.
• Submit help desk tickets; track and monitor help desk ticket submissions for successful and timely resolution.
• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate degree or equivalent experience.
• One (1) year of experience in reviewing and analyzing complex data.
• Strong computer skills; maintain strong working knowledge in PeopleSoft for course scheduling/construction and Microsoft Office Suite.

JOB READINESS/WORKING CONDITIONS:

• Demonstrated ability to be detail-oriented and think analytically.
• Ability to understand and carry out oral and written instructions, work in a fast-paced environment and multi-task effectively.
• Ability to work independently and accomplish duties with limited supervision in a timely manner.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
• Coffee Lounge in Hannah Hall and Clark Cafe in Joan Stout Hall.
• Campus bookstore offers snacks, apparel, and specialty supplies.
• On-campus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.

• Clark College online application.
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.