Inbound Customer Service Representative & Outbound Collector

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Inbound Customer Service Representative & Outbound Collector

Location(s): Ankeny, IA

• Answer inbound phone calls from internal and external customers.
• Process customers payments.
• Make credit release decisions following procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standard.
• Responsible for the investigation and analysis of credit information while working within established guidelines.
• Contact customers regarding delinquent payments and assists in the collection of past due accounts.
• Assist customers via chat through the website.

• Credit limit assessments.
• Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc).
• Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc).
• Work set # of accounts each day and note all efforts.
• Have candidates tested for Customer Service Scenarios.
• Microsoft Basics, Basic Typing and include results on submittal.