Population Health Improvement Assistant

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High School Diploma, GED or formal educational equivalent

• Preferred: Associate degree in Health Information Management, Business, Nursing or Other health related field preferred.

• 2 years' experience as a Medical Assistant, Scheduling/Access, HIM, or other clinical or support role.

• Good communication skills, computer/basic keyboard skills, spreadsheets, telephone etiquette skills, or general knowledge of office machines including printers and scanners.

Preferred Qualifications:

• Associate degree in Health Information Management, Business, Nursing or Other health related field preferred.

Additional Information:

Additional Information:

This position supports the clinics administrative and clinical operations through: panel management, data-collection, documentation for quality work, Care Gap Closure, and supports the Population Health Improvement Manager (PHIM) set or implement standard work and best practices.

• Assist with Population Health and Value Base Care Quality

• Assist the PHIM and Quality Team in documenting outcomes and activities related to Population Health and Value Based Care programs when data entry is required in the EMR or Payer Platforms

• With clinical and Quality Team input, assist on the identification of high-risk patients with chronic care needs and meet any special documentation required for payer's value-based care

• Collect data and documentation needed to support quality improvement work, clinic operational needs, and internal audits.

• With the direction of the Quality Team, use standard workflows to review payer reports, compare to Epic data, and act to complete payer required documentation or audits.

• Provide administrative support for patient's pre-visit to ensure visits are successful and effective

• Support any administrative activities related to quality, patient experience, and safety.

• Help review and address issues of accessibility: appointment availability, well visits, ED utilization, MyChart, and other access related measures and use standard work process to address needs identified

• Perform outreach to patients to attempt to engage them in their care and get the patient in for care or connected to community resources if indicated.

• Communicate with care team members as needed with patient needs when pre-visit needs are identified.

• Receive, reconcile, and utilize patient lists from external sources to help provide outreach, care gap closure, and outcome improvement when possible.

• Supports meetings, planning, and education related to Quality

• Assist with preparing agendas, meeting materials, and gather input from attendees.

• Record, maintain, and distribute minutes for meetings.

• Support follow-up on agenda items between meetings

• Assist coordination of meetings related to Patient/Family and community continuum of care.

• With assistance of the care team, keep educational materials up to date and physically accessible for staff and patients

• Support the PHIM and Quality team in running reports and putting them into a standard visual display and place them in designated locations.

• Other duties as assigned.

Customer Service: Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.