Senior Director of Product Management, Retail Cloud

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Retail Cloud powers Modern POS for world's leading brands and retailers bringing online and offline shopping experiences together. Our customers include Crate & Barrel, Under Armour, Converse, Suitsupply, Deciem, LoveSac, Bouclair, Janie & Jack and many others. Our team is looking for a Head of Product Management to lead product areas within our award winning Modern POS product, such as core POS, endless aisle, clienteling and omni-channel. This role will focus on all aspects of product development including research, product vision, roadmap, product definition and end-2-end delivery.

Role Overview

This role calls for a strong, proactive leader capable of autonomously driving projects. Ideally, you have demonstrated an excellent track record for driving new user-centric product capabilities from initial concept to successful delivery and market adoption in the retail industry.

Responsibilities

• Lead the product vision for your area. Ensure that it aligns with the overall product and company strategy.

• Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships.

• Commit to the best user experience possible. Work closely with UX to develop, test, and deliver assets to Engineering. Drive the end-to-end feature delivery cycle.

• Measure success - A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development.

• Collaborate across teams. Product managers play a critical role in creating alignment between engineering, customer success, design teams and other stakeholders.

• Communicate with clarity and efficiency while coordinating product release communications for your components. Be a great partner with the Engineering team for both successes and challenges.

• Serve as a domain and product expert for Retail Cloud and Modern POS with Engineering, GTM and customers.

Role Requirements

• 10+ years of SaaS product management experience (or relevant experience).

• Experience gathering and redefining business requirements and market needs into a successful product strategy.

• Strong organizational as well as written and oral communication skills.

• Strong experience in partnering with engineering teams and writing detailed product definitions.

• Experience with agile development methodologies like Scrum.

• Understanding of software architecture and UX design.

• Ability to prioritize multiple competing priorities in fast paced & iterative product development cycles.

• Domain expertise in e-commerce, POS or payments space.

• Bachelor's degree (technical disciplines preferred) or equivalent work experience.

Desired Requirements

• In-depth experience working with Salesforce products and APIs.

• Prior experience working with the retail industry.

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