Customer Service Representative - Bonita Convenient Care

Lee Health

$15.64 - $18.75 / hr

paid time off, tuition reimbursement

United States, Florida, Fort Myers

1555 Matthew Drive (Show on map)

Nov 15, 2024

Location: Variable

Department: Lee Convenient Care

Work Type: Full Time

Shift: 0/6:45:00 AM to 5:15:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Lee Health is hiring a Customer Service Rep to work at the Front Desk in our Bonita Convenient Care Center. Join us and be valued as a person, not just an employee, within a culture built on teamwork, empowerment, and continuous improvement. We have created something truly exceptional in Southwest Florida, with careers for compassionate healthcare professionals eager to realize their full potential across a diversity of opportunities throughout our health system.

Work four 10 hour shifts per week with occasional float to our Metro and Page Field Convenient Care Centers.

Having a career with Lee Health offers:

Competitive Pay
Hiring Incentives (Sign on Bonus / Relocation Reimbursement)
Room for growth and development in your career
Supportive Leadership
Paid Time Off (Uncapped)
Top Tier Health Coverage with no cost services at Employee Health Clinics
Education Reimbursement after 90 days
Up to 5% retirement match
Supplemental benefits (Pet Insurance/Legal Insurance/Etc)

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
Less than 1 Year	Clerical/Administrative	Required	and
	Insurance	Preferred	or
	Customer Service	Preferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers