Systems Engineer II - Technical Support

Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.
Responsible for Application Administration of OSS applications supporting all Charter Divisions.

Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions

Actively and consistently support all efforts to simplify and enhance the customer experience.
Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers.
Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services.
Creates work effort estimates for assigned tasks and support prioritization and release management.
Develops of core code modules, unit test tools and release notes for enhancements and bug fixes.
Installs, administers, configures and maintains OSS applications including operating systems and related software.
Provides 'on call' support to resolve OSS application issues after normal business hours.
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
Works with database administrators to configure, tune and maintain databases in variety of languages

Documents systems configurations and upgrades.
Designs and implements change control policies and disaster recovery plans.
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources.
Perform other duties as requested by supervisor.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated in-depth ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
Demonstrated in-depth ability to create detailed documentation to functionally understand new and existing applications
Demonstrated in-depth ability to follow and implement established change and control policies and procedures
Demonstrated in-depth ability to troubleshoot application problems
Demonstrated in-depth knowledge of development tools, application frameworks, and testing tools
Demonstrated in-depth knowledge of OSS applications and software
Demonstrated in-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

Required Education
Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry
Standard Certifications

Required Related Work Experience and Number of Years
Application Development experience in relevant areas - 3
Network OSS application experience - 2
System Administration experience - 2
Database support and development experience - 2
Experience in Enterprise Application Integration (EAI) - 2

Preferred Related Work Experience and Number of Years
Application Development experience in relevant areas - 5+
Network OSS application experience - 3+
System Administration experience - 3+
Database support and development experience - 3+
Experience in Enterprise Application Integration (EAI) - 3+

Working Conditions

Office Environment
'On Call' support, on a rotation basis