Communications Dispatcher

Discover Your Future with Embry-Riddle Aeronautical University!

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Perks Await You at Embry-Riddle!

• Generous Time Off:Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Personal Leave:Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions:ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.

Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunityand affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law.

Opportunity:

Join the Aviation and Aerospace vanguard!

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.

Position Overview:

Embry-Riddle Aeronautical University is seeking a Communications Dispatcher for the Daytona Beach campus. The Communications Dispatcher is responsible for the general operation of the Campus Safety & Security Communications Center. The position maintains responsibility for the control and direction of incoming and outgoing telephone calls, coordination of emergency conditions, the dispatch of internal communications, the monitoring of alarms and coordination of emergency service, and visitor information and assistance. The Dispatcher makes staff emergency notifications and launches the campus emergency notification system as required.

Responsibilities include the following:

• Monitor and dispatch Campus Safety & Security operations according to established dispatching procedures for emergency and service calls.
• Complete entries into the Automated Records Management system for incidents, contacts and staff activities.
• Provide directions, guidance and assistance for visitors, students, parents and other staff members or persons in need.
• Monitor and respond to emergency, fire and security alarms and notification systems. Provide coordination with external emergency service agencies. Make staff notifications when necessary. Monitor other campus department radio frequencies.
• Maintain familiarity and implement emergency dispatching procedures to include campus emergency notifications according to department operation procedures.
• Maintain and update directory listings, after hours on-call personnel, access lists, and emergency procedures.

Schedule

The Campus Safety & Security department is a 24/7 operation which must be staffed at minimum levels at all times. As such, unscheduled occasional overtime and/or shift changes are required as needed or when special university details occur. The work schedule includes weekends and holidays. The Communications Dispatcher may be required to work one or more of the following shifts:

A shift 6:30 A.M. - 2:30 P.M.
B shift 2:30 P.M. - 10:30 P.M.
C shift 10:30 P.M. - 6:30 A.M

Please note, although this position could be assigned any shift, the likelihood of a communications dispatcher being assigned B shift is significant.

Required Qualifications:

• High School Diploma or GED (prior dispatch experience preferred)
• At least 1-3 years of work-related experience.
• Excellent verbal and written communication abilities.
• Ability to write legibly, speak clearly, and manage multiple and sometimes stressful tasks (involving radio, phone, and personal communications) at the same time.
• Must be able to compose brief communications for the campus emergency notification system.
• Computer knowledge is mandatory to include proficiency with Microsoft operating systems and ability to learn various ERAU software systems.
• A pre-employment drug screening is required and candidate is subject to random drug screening during employment period.

Preferred Qualifications:

• Experience and/or certification in emergency management, emergency operations center, or prior 911 dispatching / telecommunicators is highly desirable.