Program Specialist

Job Summary

Reporting to the Faculty Associate Dean of Extended Studies, the Program Specialist provides program leadership in the areas of program development, program management, and student services for EES Programs within the College of Engineering. Working independently under minimal supervision, a Program Specialist develops, manages, and administers Extended Studies programs, contributes to strategic planning, conducts analysis/evaluations of programmatic goals, and develops recommendations, implementing new online program(s) and providing support to instructors and students, while providing excellent customer service to all EES stakeholders.

Key Responsibilities

Program Management

• Manages coordination, development and administration of OFF-campus programs.
• Schedules courses and tracks student grades.
• Works with academic coordinators to determine and hire appropriate faculty to teach off campus.
• Communicates with individual students and faculty on routine issues and those issues which may be new or controversial. Researches and proposes solutions with acceptable outcomes.
• Analyzes established guidelines to determine value.
• Develops new procedures for situations where guidelines are outdated or do not exist.
• Advises application of policies and procedures to students and faculty of off-campus cohorts.

Program Development, Outreach and Recruitment

• Contributes to the strategic planning of Extended Studies programmatic goals.
• Performs market research and analysis to determine the viability of new programs.
• Analyzes marketing techniques.
• Develops website content for organizational unit.
• Develops print publication materials for marketing.
• Design and implement new online programs.
• Develop/identify/apply tools (software) for online programs.

Program and service assessment

• Performs research and analysis of current policies to ensure EES compliance.
• Develops assessment tools related to student success.
• Performs in-depth analysis of feedback from student assessments.
• Re-evaluates current methods and modifies as necessary.

External Program Relations and University Liaisons

• Develops opportunities for outreach and student recruitment.
• Organizes events with local industry executives and professional organizations.
• Develops and facilitates events for Extended Studies students and their specific needs.

Knowledge, Skills & Abilities

• Ability to take initiative and independently plan, organize and perform work in various situations.
• Ability to learn and implement online classes in both synchronous and asynchronous environments (preferably academic experience)
• Knowledge of business mathematics and basic statistical techniques.
• Ability to analyze data and make accurate projections
• Ability to investigate and analyze issues with broad administrative impacts.
• Strong oral and written communication skills.
• Demonstrated ability to establish and maintain effective working relationships within and outside working groups.
• Occasional driving and evening/weekend work required.
• Valid driver license is required for this position.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• A bachelor's degree and/or equivalent training.
• Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Master of Science (MS) degree.
• Program development and project management experience.
• Demonstrated professional experience across different units/organizations.
• Knowledge of Peoplesoft and Salesforce.
• Experience supporting information systems and/or online programs.

Compensation

Classification: Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Range: $4,888/month - $5,425/month
CSU Salary Range: $4,598/month - $8,318/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 9, 2024 through September 29, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).