Associate Director, Strategic Customer Engagement, US Pain

Job Description

Associate Director, Strategic Customer Engagement (Remote)

Vertex is seeking a talented individual to join our US Pain Business Unit to support our journey to deliver new pain management treatment options to patients. The Associate Director, Strategic Customer Engagement will be responsible for strategically engaging with stakeholders in pain management. This is a critical role as our team is preparing for potential commercialization of an investigational acute pain product, which, if approved, would be the first new mechanism of action in decades. We are seeking a candidate that has an innovative mindset to pilot new approaches and a strong track record in cultivating long-term, strategic customer engagements. This role reports to the Senior Director and Head of the Market Transformation for the US Pain Business Unit.

For more information about Vertex's pain program, visit https://www.vrtx.com/research-development/pipeline/pain/. To learn more about working at Vertex and our commitment to a vibrant and inclusive culture, visit https://www.vrtx.com/working-here/inclusion-diversity-equity/.

Key Responsibilities

• Bring an outside-in perspective to the US Pain Business Unit through external engagements with influential stakeholders (i.e., Ambulatory Surgery Centers, Employers) in acute pain management

• Develop and execute a comprehensive engagement strategy to enhance market presence for Vertex, drive awareness of non-opioid pain treatment options, and support opportunities that improve patient outcomes in acute pain management

• Identify and prioritize key stakeholder groups for engagement in alignment with the US Pain Business Unit's business objectives and priorities

• Cultivate strong, long-term, compliant business relationships with key stakeholder groups inclusive of executive leadership, and formulary decision makers

• Ensure compliant and effective collaboration agreements that set clear expectations and follow internal review and governance processes

• Serve as the primary point of contact for key stakeholder groups, addressing inquiries and issues promptly and effectively

• Collaborate across the US Pain Business Unit with Market Access, Strategic Accounts, Commercial, Marketing, Contracting, Trade, Pricing, Legal, Compliance and Leadership along with other relevant support functions

Required Education and Experience

• Bachelor's degree

• 8+ years of experience in healthcare/biopharmaceuticals in marketing, consulting or agency in, or an equivalent combination of experience and education

Required Skills

• Demonstrated understanding of the legal, regulatory, and compliance requirements for pre- and post-approval activities and ability to model expected behavior for the team

• Experience defining and executing upon strategies with the proven ability to drive innovation approaches to maximize effectiveness

• Strong innovation skills, an entrepreneurial spirit and courage to challenge the status quo to develop innovative and focused approaches to enable launch through data and technology

• Ability to oversee generation of insights, and apply those insights to business problems/opportunities

• Comfortable working in a highly collaborative and results-driven environment within a growing business unit where we are concurrently learning & building as we drive towards product launch

• Analytical mindset, with ability to make strategic recommendations based on data and insights

• Role models high performing team behaviors, all in on team activities and setting the tone for accountability and engagement

• Strong written and verbal communication skills, including executive presence and strong MS office skills

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Flex Designation:

Flex Eligibility Status:

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com