Remote

Digital Experience Analyst, Sr. - Patient Experience

Cook Children's Health Care System
United States, Texas
Mar 05, 2025
Location: Remote - TX Department: IS Epic Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: The Digital Experience Analyst, Senior is responsible for providing direct support to the development and implementation for the set of Digital Applications and technology that impact the Patient Experience at Cook Children's. This includes working with administration, medical directors, physicians and other staff/teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help members, clinicians and health plan team members effectively engage in a variety of digital experience initiatives. This position develops and applies their expertise in two or more experience disciplines, striving to ensure that applications and related technologies continue to meet the strategic and business goals of the organization and deliver a consistent and quality experience to our customers. A successful candidate will have extensive experience as a MyChart or Care Link analyst. We are looking for a veteran Epic analyst with extensive expertise in both MyChart and Care Link. Qualifications: A BA/BS degree in an Information Technology, Business, Marketing or related field is required. Position requires 5 or more years of combined experience in a healthcare, healthcare IT or marketing technology setting with a focus on creating, implementing, developing, or optimizing technology-related programs. Experience with Epic applications MyChart, Care Link, and Care Companion preferred. Ability to hear and communicate with others in a clear, understandable, and professional manner. Demonstrated use of good written and verbal communication skills. Comfortable exercising decision making in areas of responsibility. Certification/Licensure: Epic certification required within 6 months from employment, including 2 test retakes. If position does not support Epic, then a relevant certification designated. About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.