AI Engagement Manager / Senior AI Engagement Manager

C3 AI is seeking highly skilled individuals with experience managing the creation and development of complex enterprise AI solutions, and a track record of driving tangible business value and outcomes for customers as a trusted advisor. Expertise and experience in business consulting, the full software development lifecycle, enterprise software, AI/ML, cloud deployments and data integration are required in addition to domain experience in one or more of the following industries: Manufacturing, Aerospace and Defense, Oil & Gas, Financial Services, Life Sciences, Healthcare, Telecommunications, and High Tech.

The AI Engagement Manager / Senior AI Engagement Manager collaborates with executive stakeholders to define use cases, transform them into specifications, leads solution configuration and deployment at scale, drives adoption and ensures realization of business value.

The AI Engagement Manager / Senior AI Engagement Manager also works across internal and external teams to identify product opportunities, expands C3 AI solutions within customers' organizations and influences the C3 AI product roadmap. This position requires a combination of skills including strategy consulting, product management, project management, facilitation/problem solving, stakeholder management, and proficiency in AI/ML methods.

Responsibilities:

Successful candidates will oversee the entire solution life cycle and will own the following activities:

• Collaborate with customers to craft compelling AI use cases that drive business value and translate use cases into detailed requirements and specifications.
• Turn business requirements intoAI application features and capabilities, mapuse casesto granular team tasks andproduce detailed project work plans.
• Lead solution development with a team of engineers, architects, data scientists, product managers, QA and DevOps to deliver successful deployments.
• Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term product roadmaps items.
• Anticipatestakeholder needs,removeobstacles, track and addressrisksbefore they becomeissues and manageexpectations.
• Quantifyand track value metrics that can be realized from C3 AIsolutions.
• Adviseexecutive customer stakeholders on future use case roadmaps and drivecustomersuccess and adoption with a focusoncustomerretention and expansion.
• Develop high quality and polished internal and external communications to influence customer and C3 AI success.
• Communicate effectivelyand proactivelywith customers to build trusted relationships.
• Travel to customer sites (20% average)

Qualifications:

• Bachelor's degree in Computer Science, Engineering,Statistics,Mathematics, OperationsResearchor similar field;Advanced Engineering degreeor MBA preferred.
• Minimum of 6 -10 years business consulting and product or delivery management experience with enterprise SaaS solutions.
• Experience leading customer engagements with substantial exposure and involvement with AI/ML, data science, cloud infrastructure, solution architecture, application development, and data engineering.
• Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role.
• Strong customer orientation with a drive to build intimacy with users and their organizations' needs.
• Data-driven, analytically oriented, with a commitment to process improvement.
• Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
• Excellent presentation and written communication skills with keen attention to detail.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.