AWM, Marcus, Compliance Communications Analyst, Analyst/Senior Analyst, Dallas/ Salt Lake City

OUR IMPACT

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL

The Complaints Communication Analyst acts as a bridge between the bank customer and business teams including Team Leaders, Ops Managers, Senior Management and Compliance, by writing clear, comprehensive and accurate responses to customer complaints.

• Develop and maintain a high level of knowledge across US Deposits savings products and Servicing teams
• Collaborate cross-departmentally with subject matter experts to triage issues and craft responses based on complaint resolution
• Write and review Regulatory complaint responses that reflect the utmost level of professionalism and respect for the customer
• Maintain consistent language following Marcus Brand style at all times
• Actively engage and participate in process improvement and change initiatives
• Ensure complaint responses are compliant, consistent and accurate
• Perform additional duties as assigned by management
• Opportunities for elevated levels of responsibility and advancement

SKILLS & EXPERIENCE WE'RE LOOKING FOR

• Associate or Bachelor's degree or equivalent military experience
• Excellent verbal and written communication skills required
• Experience writing in a Customer Service and/or Compliance environment preferred
• Experience with Content Writing and/or Financial Services preferred
• Excellent time management skills and ability to work independently
• Ability to meet deadlines handling a high volume of work in a fast-paced environment
• Positive attitude, strong work ethic and a sense of urgency
• Willingness to work occasional non-peak, after hours, when needed

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity