Air Export Supervisor

Job Title: Air Export Supervisor

Job Location: Chicago, IL

Work Hours: Day Shift: Mon - Fri 9AM - 5 PM

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Air Export Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Responsible for AFR Export P&L and operational KPI's
• Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures handling of required Export documents according to regulations and internal procedures
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Continuously monitors supplier performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Creates, builds and maintains relationships with other internal functions
• Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Drives Continuous Improvement in Process Flows for Air Export as well as with the Warehouse and Dispatch work streams.

Skills / Requirements:

• 6+ years Airfreight experience in the freight forwarding industry preferred
• 1+ years' leadership experience preferred
• Temperature-controlled, perishable, DG/Hazmat working experience preferred
• Experience using CargoWise software a plus
• Proficient using Microsoft Office Suite
• Highly developed interpersonal and leadership skills.
• Understands basic managerial approaches for work direction, motivation, and disciplinary action
• Excellent customer service skills