Staff SRE (Site Reliability Engineer)

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Primary Responsibilities:

• Design, implement, improve, and maintain infrastructure for containerized, microservice, and virtualization environments
• Troubleshoot and debug issues with a focus on resolving problems quickly with minimal impact on customers and developers
• Manage processes, systems, and infrastructure, leveraging best practices and security
• Monitor and manage service reliability, availability, and performance
• Support and troubleshoot Linux and Containers
• Bolster reliability and performance of customer-facing services
• Build tools and systems to manage infrastructure and applications
• Measure and optimize system performance, to push our capabilities forward, get ahead of customer needs, and innovate
• Provide primary operational support and engineering for multiple large, distributed software applications
• Participate in on-call rotation

Required Skills, Experience & Education:

• Thorough experience with containerization and orchestration technologies
• In-depth understanding of hypervisor technology and secure implementation
• A strong grasp of configuration management and automation tools
• Experience with code management and deployment processes (CI/CD), procedures, and tools
• Automation scripting for build and release processes
• Proficiency in reading and authoring code using Bash, Python, or Go
• Strong experience with Linux operating systems such as Ubuntu and CentOS.
• Linux performance tuning, specifically kernel and networking
• Strong understanding of networking (subnetting, routing, troubleshooting)
• A pragmatic approach to problem-solving
• Strong teamwork and collaborative skills
• Limited travel within the continental United States will be expected
• Bachelor's degree in an IT-related field or equivalent experience
• Demonstrated understanding of industry-standard security principles/practices and a willingness to implement and follow them

Preferred Skills, Experience & Education:

• Monitoring & Alerting (Prometheus, Grafana, Alert Manager, etc.)
• Configuration management (SaltStack, Ansible, etc.)matt
• CI/CD Tools (Jenkins, GitLab CI/CD, GitHub Actions, etc.)
• Scripting/Programming (Bash, Python, Go, Rust, etc.)
• Linux Networking (NetworkD, OVS, NetPlan, routing, etc.)
• Messaging Systems (Kafka, RabbitMQ, etc.)
• NoSQL Databases (MongoDB, etc.)
• Server Hardware Operations (PXE, Cloud-Init, Kickstart, IPMI, etc.)
• Cloud Operations (AWS, GCP, etc.)
• Server Hardware install, maintenance, and troubleshooting experience (HP, Dell similar)

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on-site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

SAFETY:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".