IT Systems/Network Specialist

City of Fontana
United States, California, Fontana
Nov 10, 2024
Definition Position Snapshot/A Day in the Life: The Network/Systems Specialist works with the Innovation and Technology Department's Infrastructure team supporting the network, communications, systems, and security infrastructure for the City of Fontana. This role is the point person for all things communications, which includes the phone system and cellular services. This includes troubleshooting the on-premises Mitel phone system, troubleshooting cellular coverage and performance issues, and interacting with telecommunications providers. Other duties include working with the infrastructure team in maintaining the City's infrastructure. This includes server patching, managing our server backups, replacing failed network and server hardware, and other maintenance tasks that must be performed outside normal working hours. Eventually, this position will work an offset shift of 1:00 pm - 12:00 am. Under general direction from the IT Infrastructure Manager and coordination with the IT Infrastructure team, the position performs server, workstation, and network preventive maintenance; assists in automating system processes to the fullest extent possible; reviews system logs; performs related duties as required. Additionally, incumbents in this position will serve as backup to senior positions in the infrastructure team. Essential Functions The incumbent must have the ability to: Assist Systems Administrator with enterprise backups. Assist Systems Administrator in troubleshooting server operating systems and hardware. Assist Network Administrator in troubleshooting network problems. Patch servers and workstations via automated patch management tools. Assist Systems Administrator in monitoring and maintaining Microsoft Active Directory and Entra ID. Work with others on the infrastructure team to monitor and audit system logs, to resolve issues. Apply router switch, and firewall updates under the direction of the Network/Security Administrator. Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Monitor and tune system performance. Coordinate with City's Database Administrator to patch, create maintenance routines, back up, and troubleshoot all databases and database servers. Maintain records and prepare and submit reports and correspondence as required by immediate supervisor. Work overtime and off-shift hours as needed. Provide backup for core functions of Systems Administrator and Network/Security Administrator. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE CITY. WORKING CONDITIONS: Position requires frequent standing and walking, sitting for extended periods; normal manual dexterity and eye/hand coordination; lift and move objects weighing up to twenty-five pounds; corrected hearing and vision to normal range as well as verbal communication; use of office equipment including telephone, computer, calculator, copiers and fax. Work is normally performed in an office with moderate to constant noise; frequent contact with other staff and vendors is required. Experience and Training Guidelines EDUCATION AND EXPERIENCE: A minimum of two (2) years working experience in systems administration in a Windows server environment, OR a Bachelor's Degree from an accredited college or university with major coursework in Computer Information Systems or a closely related field and a minimum of one (1) year applicable experience listed above. Experience with Microsoft Exchange, Windows Server, and Cisco networking equipment is required. Preferred Experience: Municipal government environment. Managing VMware hosts and guests using vCenter. Configuring and deploying Cisco routers and Ethernet switches. Use and management of patch management systems. Managing backups using an enterprise backup solution. Managing multiple, interrelated servers in a 24 x 7 environment. Dell hardware, nix, Mitel MiVoice Business solutions, and Rubrik data protection solutions. Microsoft server certifications. Enterprise level security, disaster recovery, and business contingency planning experience or certifications. LICENSES/CERTIFICATES: Microsoft Certified Systems Engineer, Microsoft Certified Professional, Cisco CCNA. Experience may be substituted for certification at the discretion of the Department Director. Possession of, and continuously throughout employment, a valid CA Class "C" Driver's License or equivalent. Supplemental Information Successful candidates will be required to pass a fingerprint screening and a background investigation conducted by Fontana Police Department. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits. Please to view our excellent employee benefit options.* 01 Please indicate how much experience you have managing VMware hosts and guests using vCenter. No experience Less than 1 year More than 1 year but less than 2 More than 2 years but less than 4 More than 4 years but less than 6 More than 6 years but less than 8 8 years or more 02 Following up to the question above, how have you used vCenter and managed a VMware environment? If you indicated "no experience", please type "N/A". 03 Please indicate how much experience you have configuring and deploying Cisco routers and Ethernet switches. No experience Less than 1 year More than 1 year but less than 2 More than 2 years but less than 4 More than 4 years but less than 6 More than 6 years but less than 8 8 years or more 04 Following up to the question above, how have you managed/configured Cisco switches and routers? If you indicated "no experience", please type "N/A". 05 Please indicate how much experience you have managing backups using an enterprise backup solution. No experience Less than 1 year More than 1 year but less than 2 More than 2 years but less than 4 More than 4 years but less than 6 More than 6 years but less than 8 8 years or more 06 Following up to the question above, what specific Enterprise Backup solutions have you managed in the past? 07 Please indicate how much experience you have using and managing patch management systems. No experience Less than 1 year More than 1 year but less than 2 More than 2 years but less than 4 More than 4 years but less than 6 More than 6 years but less than 8 8 years or more 08 Have you ever managed an enterprise level Storage Area network (SAN)? If so, which one(s)? 09 Please indicate how much experience you have in systems administration in a Windows server environment. No experience Less than one (1) year. One (1) year or more year(s) but less than two (2) years. Two (2) or more years but less than four (4) years. Four (4) or more years but less than six (6) years. Six (6) years or more. 10 What is your highest level of education? High School graduate or equivalent Some college Trade school graduate or Apprenticeship Associate's degree in related field Bachelor's degree in related field Bachelor's degree or higher in non-related field Equivalent to Bachelor's degree in related field Master's degree or higher in related field None of the above 11 Do you currently possess a valid California Class "C" Driver's License? Yes No Required Question