New

Director, Retail Alternatives Operations

Macquarie Global Services
life insurance, vision insurance, parental leave, paid time off, sick time, long term disability, 401(k), remote work
United States, New York, New York
125 West 55th Street (Show on map)
Nov 14, 2026
Lead operations for a platform of three retail evergreen alternative funds distributed across U.S. wealth channels. This role offers significant ownership of platform and distributor connectivity, investor document delivery, and operational controls, with direct exposure to fund lifecycle management, distribution partners, and senior stakeholders across the business. You will help deliver a seamless experience for advisers, investors, and internal teams as the platform grows. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future. What role will you play? Press space or enter keys to toggle section visibility Reporting to the Head of Finance & Operations and managing a small team, you will lead operations for the retail alternatives platform, including platform and distributor set-up, connectivity, and ongoing servicing. You will serve as the escalation point for complex adviser and intermediary operational issues, coordinating with internal teams and external partners to drive timely resolution. The role will oversee investor document delivery, including e-delivery consent mechanics and delivery tracking, while partnering with Legal and Compliance to assess the operational impact of offering document, product, and regulatory changes. You will design and maintain operational controls, manage incidents and remediation, report operational metrics to senior management, and identify opportunities to improve workflows, data, and technology. What you offer Press space or enter keys to toggle section visibility Bachelor's degree required 10+ years of relevant experience in alternative investment operations, investor servicing, or intermediary and distribution operations, including non-traded, evergreen, interval, tender-offer, BDC, or REIT products Working knowledge of the retail fund distribution ecosystem, including transfer agents, NSCC, broker-dealers, custodians, fund administrators, and wealth platforms Experience with platform and intermediary connectivity, including data feeds and servicing arrangements Proven ability to lead and develop a team and to drive cross-functional initiatives from design through implementation Understanding of the operational implications of the Investment Company Act of 1940, the Securities Act, and FINRA/SEC retail distribution requirements Excellent written and verbal communication skills, with experience engaging senior internal stakeholders and external partners Detail-oriented mindset with a focus on accuracy, problem-solving, and continuous improvement Preferred: experience with transfer agent oversight, distributor onboarding, tender offer or interval fund repurchase mechanics, e-delivery compliance, fund launches, infrastructure or other illiquid strategies, and industry committee involvement The compensation range for this opportunity is a base salary of $190,000 - $245,000/Year. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. You may also be eligible for an annual discretionary incentive compensation award. We offer a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Macquarie Asset Management Press space or enter keys to toggle section visibility Macquarie Asset Management (MAM) is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage assets on their behalf. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns. Inclusion at Macquarie Press space or enter keys to toggle section visibility We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.