Customer Quality Engineer

Position Summary

The Customer Quality Engineer serves as the primary quality interface between BLUvera and assigned customers. This role translates customer requirements into actionable controls, leads complaint and corrective-action responses, supports customer audits, and drives improvements that protect product quality and customer satisfaction.

What You Will Do

• Serve as the quality contact for assigned customers and communicate customer-specific requirements internally.
• Lead investigations of customer complaints, returns, warranty concerns, and field quality issues.
• Coordinate containment, root-cause analysis, corrective action, customer responses, and effectiveness verification.
• Support contract review, customer audits, visits, scorecards, and quality reviews.
• Analyze complaint, return, defect, and field-performance trends to identify systemic risks.
• Partner with Engineering and Manufacturing on APQP, FMEA, control plans, inspection methods, and lessons learned.
• Maintain complete and timely customer quality records and performance reporting.

Required Qualifications

• Bachelor's degree in engineering, quality, manufacturing, or a related technical field, or equivalent relevant experience.
• Three or more years of manufacturing quality or quality engineering experience.
• Experience managing customer complaints, root-cause investigations, and corrective actions.
• Ability to interpret drawings, specifications, tolerances, and customer requirements.
• Strong written, verbal, analytical, presentation, and cross-functional leadership skills.

Preferred Qualifications

• ISO 9001 and customer-auditing experience.
• Experience with APQP, PPAP, FMEA, control plans, SPC, or 8D.
• ASQ CQE, auditor training, or equivalent credential.

A few benefits offered include:

(for Non-Craft & Non-Union Craft working 25+ hours / week)

• Medical and prescription drug plans that includes no additional cost vision coverage
• Dental plan
• 401k retirement plan with a generous Mortenson match
• Paid time off, holidays, and other paid leaves
• Employer paid Life, AD&D, and disability insurance
• No-Cost mental health tool and concierge with extensive work-life resources
• Tuition reimbursement
• Adoption Assistance
• Gym Membership Discount Program

The base pay range for this role is $89,500 - $120,800. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%).

Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. This position is eligible for Mortenson's incentive plan.

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Please make note:

• Visa sponsorship is not offered for this position.
• Our postings are typically open a minimum of 5 days and an average of 44 days.

ABOUT BLUvera

BLUvera, a Mortenson affiliate, is the leading manufacturer creating solutions that are industrializing the construction industry. We provide innovative building solutions that deliver a faster, safer, and more predictable experience for construction projects. Our products are fabricated with unprecedented precision, accuracy, and speed, providing customers with a fast, cost-effective, and safer building solution.

Let's Redefine Possible

Equal Employment Opportunity

Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category.

Other Items to Note

• Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.