Receptionist-Home Health

Purpose of Job

Assures the timely completion of medical record chart by filing and processing of chart materials including physician signatures and chart communication. In addition, provides primary telephone triage and other clerical support functions. Assists with gathering data to support departmental continuous quality improvement activities.

Job Functions

1. Serves as primary telephone receptionist and assures effective communication flow.
2. Effectively processes medical related information and maintains the department's clinical recordkeeping system in an orderly manner.
3. Accurately coordinates written communication and management of medical related information and maintains physician order tracking system.
4. Prepares medical record data required by third party payers.
5. Assists in maintaining an efficient office environment by coordinating ongoing activities and communication, both written and verbal.
6. Assembles medical record chart at SOC and ongoing by filing necessary documents within 30 days.
7. Maintains equipment inventory-calibration annually or as needed.
8. Tracks and maintains employee information.
9. Maintains current employee telephone list and other duties as required by supervisor.
10. Organizes the completion of SOC packets and medical record chart folders.
11. Supports and completes projects as directed by leadership team or office support staff.
12. Serves as back up support for basic day to day functions of Clinical Applications Specialist.
13. Performs other duties as assigned.

Minimum Education/Work Experience

• High School Diploma or equivalent
• Minimum two years experience in medical records and in an office setting.

Knowledge/Skills/Abilities

• * Strong communications skills with focus on customer service excellence
• * Ability to meet and maintain the necessary background checks as aligned with position functions
• * Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• * Demonstrated ability to be detail oriented, well organized and multi-task; assures confidentiality of patients
• * Demonstrated ability to work well under pressure at times to meet deadlines and last-minute assignments
• * Ability to relate easily and well with others, projecting a positive and mature attitude to customers
• * Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

Licenses/Certifications

• N/A

Preferred Qualifications

• One year post-secondary

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.

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This position is a blended role of Home Health/Hospice Medical Records and Receptionist Roles