Admin. Director (RN) Community Engagement

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke HomeCare & Hospice

Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Duke HomeCare & Hospice is seeking anAssistant Director of Access & Community Engagementto lead a dynamic, multidisciplinary team of clinical and non-clinical professionals supporting care coordination within and outside the Duke University Health System, patient access, community outreach, and service growth. Experience managing referral operations within a large academic health systemis a strong plus, particularly for a leader who knows how to navigate complex inpatient, outpatient, ambulatory, and community-based referral pathways.Experienced RNs with strong operational and people leadership skills are strongly encouraged to apply.

Job Summary

The Assistant Director, Community Outreach and Care Coordination (AD, COCC) is responsible for provision of quality patient services, operational effectiveness and efficiency in the delivery of patient care in the day-to-day operations of the Community Outreach and Care Coordination team in conjunction with the Director of Community Outreach and Care Coordination. The AD, COCC is responsible for ensuring the coordination of home health, hospice, and infusion services that are delivered in a clinic/outpatient/ in-patient and/or patient in an alternative setting to meet the strategic and operational goals of DHCH. Ensures delivery of quality patient care and compliance with clinical, administrative policies and procedures as well as regulatory standards. Responsible to interface with, provide referral source education, and address concerns. Provides operational leadership for community outreach and care coordination functions.

MAJOR JOB RESPONSIBILITIES

1. Manage, develop and coordinate activities related to the oversight of daily referral coordination for inpatient/ambulatory/outpatient as well as community-based services for the Care Coordination team and Program Managers.
2. Collaborate with internal Duke Health departments, community partners, and referral sources to strengthen relationships, identify barriers, and improve communication around DHCH services.
3. Participate in interdepartmental and health system committees and work groups to foster teamwork and improve the delivery of quality patient care.
4. Partner with clinical, operational, and community stakeholders to improve referral processes, patient access, and service coordination.
5. Support coordination across outpatient, ambulatory, inpatient, and community-based referral pathways to improve access to home health, hospice, infusion, and related DHCH services.
6. Engage referral sources to identify patient population needs, identify referral process improvements and staff educational opportunities.
7. Monitor service trends, referral activity, and operational needs to identify opportunities for process improvement, education, and resource alignment.
8. Ensure consistent workflows, staff accountability, and high-quality communication with referral sources and community partners.
9. Provide day-to-day leadership for community outreach and care coordination teams, with direct supervision to clinical managers, program managers/coordinators/specialists ensuring alignment with DHCH and strategic and operational goals.
10. Partner with the Director of Community Outreach and Care Coordination to develop workflows, performance expectations, and team structures that support efficient referral management and service growth and staff retention.
11. Collaborate with the Director of Community Outreach and Care Coordination to determine fiscal requirements of the department, assist with budget preparation, complete biweekly and monthly payroll, assess appropriateness of resource utilization.
12. Assist the Director of Community Outreach and Care Coordination in the creation of strategic and operational plans and department annual budget.
13. Develop action plans in conjunction with the Director of Community Outreach and Care Coordination to ensure budget and resource efficiency.
14. Maintain contracts related to referrals and referral sources for DHCH. Specifically, to include hospice contracts with skilled nursing facilities (SNF) and hospitals.
15. Assist with onboarding, staff development, and cross-training to ensure consistent understanding of DHCH services, referral processes, regulatory requirements, and customer service expectations.
16. Provide leadership, supervision, coaching, and performance support.
17. Assess and coach staff and develop training programs and tools to foster continued professional development.
18. Participate in various personnel actions including hiring, coaching conversations, disciplinary actions, terminations and other employee relations activities.
19. Plan, schedule and organize work for the team ensuring appropriate distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of department equipment and supplies.
20. Maintain equity and distribution of work among individuals with the same job types.
21. Ensure appropriate staffing coverage for inpatient, outpatient and community-based referral coordination.
22. Maintain current knowledge of Medicare and Medicaid regulations along with all state and national governing body regulations.
23. Maintain current knowledge of the comprehensive services, products and supplies available through DHCH.
24. Remain current on reimbursement issues and their impact on the delivery of DHCH program services.
25. Develop/revise departmental policies to improve efficiency and support best practice.
26. Assist the department director in administrative functions and assume the duties and responsibilities of the director as needed and delegated.
27. Serve in department on-call rotation
28. Perform other duties incidental to the work described herein.

Required Qualifications at this Level

Education

Bachelor's degree required.

BSN highly preferred

Masters highly preferred

Experience

Work requires 7 Years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.

2 Years of supervisory experience strongly preferred

Proficient computer skills including MS Word & Excel preferred

Working knowledge of Medicare and Medicaid regulations including JCAHO (normally obtained through working in home-based care setting)