Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the role:

The Registration Manager is responsible for supporting the clients, Bank of America partners and the Operations Team with the execution of successful meetings and events, whether they be face to face, hybrid, or virtual, while maintaining a high level of customer service. This position will be responsible for providing guidance to clients on registration needs, website configurations, virtual meeting management integrating with different meeting platforms, integration with hotel/air travel and overall attendee management. The Registration Manager is also responsible for managing RSVP data, hotel requests via a rooming list, data integrity, and other duties associated with attendee communication and management. Quality check of all reporting and data within the meetings technology is also the responsibility of the Registration Manager.

If you are super detail oriented, customer service focused and a team player, read on!

As a Registration Manager you will:

• Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, virtual platforms, print products, reporting and other registration steps.
• Ensure Cvent online registration templates are built and updated to meet the specific needs of each event, are clear, concise and easy to navigate. Oversee all aspects of the website design, keeping close eye on details and client led changes to the site. Included in this process are also invitation and confirmation design and management.
• Field questions from attendees and update their registration profile with any changes. Monitor all registrations. You know each event is a personal experience, and you make it easy for your clients.
• Identify travel parameters, perform QC processes on arranged air travel and serve as a liaison between air team and client for approvals on any flights outside meeting parameters.

• Manage all aspects of the hotel room block, including but not limited to attrition, additional rooms, and room list accuracy. Communicate rooming details directly to hotel and review associated hotel addendum with program manager. Cross check rooming lists and air manifests.
• Assist with planning offsite events, creating and sending clear communications, print materials and more.
• Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
• Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!

You're good at:

• Organization. Managing multiple priorities at once and being adaptable. You have exceptional problem-solving skills, and are calm under pressure.
• Teamwork. It takes a village.
• Cvent, Excel and Microsoft Office Suite.
• Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible.
• Ideal candidate has 1-3 years job-related experience required (i.e. event registration, administrative, hotel rooming block etc.)

• Quickly adapting to and learning new technologies, design methodologies and web development languages and standards.

You might also have:

• A college degree from a 4- year institution.
• General hotel experience

You should know:

• This role is virtual
• Our standard working hours are 8:30 AM -5:30 PM with an hour break.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Registration Manager is between $52,500 - $56,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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