New 
Delivery Manager
 Tata Consultancy Services | |
$140,000 - $150,000
| |
sick time, 401(k)
| |
 United States, Ohio, Columbus | |
 Oct 28, 2026 | |
|
Job Description
Job Description Must Have Technical/Functional Skills Roles & Responsibilities * Strong Customer facing skills * Enable farming of account and develop growth opportunities 1. Client Relationship & Account Ownership * Act as primary interface between client leadership and TCS * Build strong relationships with Directors, Business Heads, and Account Stakeholders * Own overall account satisfaction (CSAT/CSI) and engagement health * Represent TCS as the face of delivery at onsite 2. End-to-End Service Ownership (Across Towers/Portfolios) * Drive integrated delivery across various portfolios * Ensure SLA/KPI adherence, quality, and timeliness of deliverables * Oversee: Incident / Problem / Change governance Production stability and business continuity 3. Demand Management & Business Alignment * Understand client business priorities (Utilities domain - grid, billing, trading, compliance) * Convert business needs into: Enhancements Projects Transformation initiatives * Work with delivery teams to shape solutions and execution strategy 4. Governance & Executive Reporting * Lead all governance forums: Weekly operational reviews Monthly PMR / QBR Leadership connects Present: SLA/KPI performance Risks & mitigation plans Improvement roadmap * Track and ensure closure of actions from governance meetings 5. Financial & Commercial Accountability * Own account-level metrics: * Revenue realization Resource utilization Gross margin * Identify growth opportunities (new SoW, additional applications scope) * Support contract renewals, pricing, and commercial discussions 6. Risk & Escalation Management * Identify delivery risks proactively: * Resource gaps (e.g., onsite bandwidth issues) SLA/KPI risks * Manage: * Client escalations Page 2 Critical incidents with high business impact * Drive RCA-based corrective and preventive actions 7. Onsite-Offshore Coordination * Ensure seamless coordination between: * Onsite team (client-facing) Offshore delivery teams * Maintain structured cadence: * Daily ops calls Weekly service reviews Leadership connects * Enable alignment on priorities, risks, and deliverables 8. Client Feedback & Continuous Improvement * Capture structured client feedback and expectations * Drive: * Automation and productivity initiatives Service improvements Innovation adoption * Translate feedback into actionable improvement plans 9. Compliance & Utilities Domain Governance * Ensure adherence to: * Security standards (e.g., NERC/CIP for utilities) Audit and compliance requirements * Align delivery with: * Regulatory standards Custom er-specific policies Salary Range: $140,000-$150,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
Location
Columbus, OH
Function
TECHNOLOGY
Role
Delivery Manager
ID
437658
Skills
Governance Risk & Compliance
Salary Range
$140,000 - $150,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |