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Field Tech Support

Spectraforce Technologies
United States, Wisconsin, Milwaukee
Oct 27, 2026
Field Tech Support

Hours: M-F 8am - 5pm

Remote/Hybrid/In-person: In-person

Location: WI - Milwaukee

Assignment Duration: 3 Months


Potential to convert to FTE, If so, what rate: yes, 70 - 80k yearly

Resource's typical working day:

  • This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings
  • Working with Desk side support
  • Answering technical support issues
  • Working tickets
  • Assisting with the distribution of hardware across the country
  • Proactive customer service



Years of Experience needed:

  • 1-3 years IT experience
  • 5+ years in customer service



Level of Education:H.S. Diploma with technical experience

  • Systems/Software proficiencies:
  • Windows 11
  • Office 365
  • InTune
  • Azure
  • Active Directory
  • Imaging Process



Certifications/Licenses:

  • Any applicable IT Certification preferred



Top Must have Skills:

  • Great Customer Service Skills
  • Ability to communicate with client



Top Nice to have Skills:

  • Willingness to learn
  • Team Player
  • Able to collaborate



Interview Process:

  • Techinical phone screen
  • Culture interview (Teams)



About the Role:

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

* Set up, operate, and support AV equipment for meetings, training sessions, and events.

* Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.

* Edit content for the documentation of software applications and hardware environments.

* Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.

* Conduct research and interviews with technical and business personnel.

* Provide ad-hoc technical assistance to end users as needed.

* Support changes or enhancements to templates and other documentation standards.

* Have some knowledge of standard principles with limited practical experience in applying them.

* Lead by example and model behaviors that are consistent with CBRE RISE values.

* Impact the quality of own work.

* Work within standardized procedures and practices to achieve objectives and meet deadlines.

* Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

* Ability to use existing procedures to solve standard AV and technical support problems.

* Experience with analyzing information and standard practices to make judgments.

* In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

* Organizational skills with a strong inquisitive mindset.

* Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
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