Sales Assistant 3

Aquent is partnering with a leading global technology company that is at the forefront of digital transformation, empowering individuals and institutions worldwide through innovative cloud solutions, artificial intelligence, and a strong commitment to social impact. This organization fosters an environment where technology creates opportunity for everyone, making a tangible difference in education and nonprofit sectors.

Are you a proactive, results-driven sales professional ready to independently manage a significant book of business and drive critical revenue growth? This pivotal role offers the opportunity to directly impact our mission to strengthen communities through technology. You will be a vital force in expanding our reach within the education and nonprofit sectors, ensuring customers successfully leverage cutting-edge platforms to achieve their goals and maximize their investment in comprehensive support offerings. Your contributions will directly enhance customer adoption and satisfaction, fostering long-term partnerships and playing a crucial role in managing renewals and identifying new contract opportunities.

Key Responsibilities

• Engage with customers to introduce and position comprehensive support offerings that enable digital transformation, aligning with their industry needs and collaborating with account teams.
• Drive incremental revenue growth through personal campaigns, portfolio analysis, and internal lead sources, tracking and qualifying new opportunities.
• Build and nurture customer relationships through effective communication and social selling strategies.
• Apply established sales processes to evaluate opportunity quality and guide progression.
• Identify opportunities to increase consumption and grow business with existing customers, providing demonstrations and collaborating with internal technical experts.
• Understand customer business needs and technical readiness, proposing prioritized solutions that align with their objectives and communicating the business impact.
• Develop a comprehensive understanding of external stakeholders, including decision-makers and influencers, and participate in communications with key business leaders.
• Implement strategies to accelerate deal closures, including mapping timelines, engaging customers, and securing commitment.
• Collaborate with internal resources and leverage customer insights to explore emerging opportunities and optimize the portfolio.
• Contribute to improving customer satisfaction by establishing recovery action plans and orchestrating sales and delivery success with the account and customer success teams.
• Engage with internal and external stakeholders in business planning and review meetings for assigned territories.
• Conduct business analysis, including whitespace analysis and industry trend identification, to pursue high-potential customers and develop targeted plans.
• Manage the end-to-end business within an assigned territory, including forecasting and developing portfolio plans aligned with strategic priorities.
• Complete required training and obtain relevant product and role certifications.

Must-Have Qualifications

• Fluency in Japanese and Mandarin languages.
• Demonstrated ability to work independently and manage a dedicated book of business.
• Proven experience in negotiations, handling customer objections, and driving sales deals to closure.
• Strong verbal and written communication skills, with excellent negotiation and interpersonal abilities.
• Basic ability to manage time effectively.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Bachelor's degree in Marketing or equivalent training.
• 5-7 years of relevant experience.
• Candidates will need to provide their own essential equipment, including a laptop, monitor, mouse, and noise-cancelling headphones, to ensure effective virtual engagement and multitasking during customer interactions.
• Flexibility in working hours is required to accommodate global business needs, including potential off-hours support for international customers.

Nice-to-Have Qualifications

• Services or support experience.
• Quantified experience and results on your resume.

Assessment Process

The assessment process will include two rounds of interviews. Candidates should review information on comprehensive support offerings prior to the assessment.