New

Technical Sales Engineer

Ammega
United States, Illinois, Franklin Park
Oct 23, 2026
The position is customer-facing and field-oriented, supporting both day-to-day technical requests and strategic growth opportunities, including customer site visits, conveyor surveys, retrofits, competitive conversions, trials, troubleshooting, and technical training. Key Responsibilities * Provide technical and application support across the Conveyor Belting portfolio for Sales, Customer Service, distributors, OEMs, and end users. * Partner with customers, Sales, and Engineering to assess equipment needs, including new conveyor layouts and retrofits of existing systems. * Recommend conveyor belting solutions based on application requirements, operating conditions, customer needs, and opportunities to improve performance or reduce operating costs. * Use technical expertise to demonstrate how recommended solutions meet customer requirements and differentiate from competing products. * Support strategic customer projects and competitive conversions through technical review, product recommendations, application validation, and field support. * Participate in customer site visits, conveyor surveys, product trials, installations, and on-site troubleshooting of installed equipment. * Serve as a technical resource for customer inquiries and application requests, providing timely follow-up and clear recommendations. * Troubleshoot conveyor and belt performance issues, considering product selection, conveyor design, installation, operating conditions, and maintenance. * Develop or modify product specifications, drawings, and technical recommendations as needed to meet customer application requirements. * Prepare and deliver technical presentations and product/application training for Sales, Customer Service, distributors, customers, and prospects. * Identify opportunities to recommend improved materials, products, or conveyor solutions that can increase performance, reduce cost, or improve customer productivity. * Partner with the Engineering Manager on complex applications, technical escalations, and high-priority customer issues. * Support customer quality and product-performance investigations by providing application information, field observations, troubleshooting, and technical input into root-cause analysis. * Partner with Product Management, R&D, Design Engineering, Operations, and global technical teams to evaluate customer requirements and determine whether products or solutions should be modified or developed. * Support R&D and new product development activities through field knowledge, application requirements, testing, and customer validation. * Work with Regional Segment Specialists and PMMs to support key market, customer, and growth initiatives. * Participate in regional and global technical/application knowledge sharing and bring relevant best practices back to the Americas commercial organization. * Provide field feedback on recurring application challenges, product performance, competitive solutions, and technical needs. * Support new product introductions through application validation, customer trials, technical documentation, and training. * Document technical requests, recommendations, and project activity using established systems and processes. Qualifications & Experience * Education: Bachelor of Science (BS) degree in Engineering or a related technical field preferred. * Relevant Experience: 1-3+ years of experience in application engineering, technical sales, product support, conveyor systems, or industrial manufacturing. * Design Tools: Proficiency in SolidWorks or other CAD software preferred. * Software Skills: Strong computer skills in Microsoft Office; experience with Salesforce (SFDC) or similar case-management systems is a plus. * Strong project management, organization, attention to detail, and time-management skills with the ability to manage multiple technical requests and customer projects. * Strong presentation and communication skills with the ability to confidently communicate technical recommendations to internal teams and external customers. * Customer-focused with strong follow-through and personal accountability. * Comfortable working independently while knowing when to escalate complex technical issues. * Travel: Willingness to travel up to 40% for customer site visits, on-site troubleshooting, training, and technical project support. * Languages: Spanish proficiency is a plus for supporting the broader Americas region. Core Competencies * Technical & Analytical Aptitude: Analyze complex application requirements and translate them into practical conveyor belting solutions. * Customer-Centric Problem Solving: Understand the customer's application and recommend solutions that address the actual operating challenge. * Application Support: Provide consistent technical guidance from initial product selection through installation and troubleshooting. * Commercial Mindset: Understand how technical support contributes to customer confidence, competitive conversions, retention, and growth. * Communication & Training: Clearly communicate technical information and confidently deliver product and application training. * Collaboration: Work effectively with Sales, Engineering, Product Management, Segment Specialists, Customer Service, R&D, Operations, and global technical teams. * Ownership & Follow-Through: Take responsibility for technical requests and projects through resolution.