Program Coordinator

Department: MCC Office of Prof Education
Salary/Grade: EXS/5

Target hiring range for this position will be between $51,350-$66,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary

The Admissions Coordinator supports the recruitment, admissions, and enrollment processes for graduate and professional MS programs. This position coordinates application processing activities, supports admissions and enrollment operational workflows, maintains applicant records, supports recruitment and outreach initiatives, assists with data requests, and assists with admissions events across McCormick's MS portfolio.

Working closely with admissions leadership, faculty, staff, and external partners, the Admissions Coordinator helps ensure a responsive, efficient, and student-centered admissions experience. The role requires strong organizational skills, attention to detail, excellent customer service, and proficiency with admissions technologies and data management systems (CollegeNet and Slate).

Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.

Specific Responsibilities:

Administration

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.

• Acts as liaison to IT to ensure technology systems are properly installed & maintained.

Communication, Outreach & Recruitment

• Develops coordinated, consistent marketing and brand messages.
• Creates state-of-the-art website.
• Incorporates social media and networking into program/project aspects as appropriate.
• Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
• Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
• Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.

Evaluation

• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
• Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
• Implements corrective actions required as a result of surveys or other indicators.

Events

• Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience.
• Experience and proficiency with admissions and enrollment CRM platforms (Slate and CollegeNet)
• Experience in admissions, records, or enrollment management at a college or university.
• Ability to engage effectively with prospective students, faculty, alumni, and external partners.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent computer and technical skills, including proficiency with relational databases and reporting tools.
• Ability to work independently and exercise sound judgment in handling confidential student information.
• Ability to identify and resolve data inconsistencies across integrated systems.
• Problem-solving skills sufficient to identify and resolve system discrepancies.

Preferred Qualifications: (Education and experience)

• Minimum of 2-3 years of experience with Slate CRM or CollegeNet
• Strong understanding of Slate architecture and data structures, including records, fields, queries, rules, forms, communications, populations, datasets, and related functionality.
• Familiarity with FERPA and other regulatory requirements governing student records.
• Strong verbal, written, and presentation skills

Preferred Competencies: (Skills, knowledge, and abilities)

• Ability to manage multiple projects simultaneously with high attention to detail.

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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