Patient Navigator

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YOU BELONG HERE

What Awaits You?

• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Our competitive benefit package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: Johns Hopkins Hospital | Your benefits virtually (mybenefitsjhhs.com)

Summary:

• As a Patient Navigator, you will deliver a premium customer service experience as the primary care coordinator for the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station.
• You will manage the complete patient journey, ensuring every executive and personalized care patient receives seamless, high-touch support from their first interaction to the conclusion of their visit.
• In this highly visible position, you will go beyond standard scheduling and registration; you will efficiently gather all necessary intake information and personally guide patients through the Outpatient Center and main hospital campus.
• By ensuring accurate, real-time updates in EPIC and providing responsive support, you will empower patients and deliver the world-class care experience Johns Hopkins is known for.

Education/ Work Experience:

• BA or BS required or equivalent work experience.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.