Operations Manager - Audio Visual, Event Technology

At Pinnacle Live, you'll do more than fill a role-you'll help shape the future of live events, hospitality, and production excellence at Lake Nona Wave Hotel

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audiovisual related equipment in accordance with the Company's standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Ensure timely setting, striking of events and other essential floor activities
• Maintain inventory integrity ensuring quality, functionality, organization and availability
• Maintain a working knowledge of industry trends, tools and innovations
• Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
• Manages accurate and timely billing of events and clients.
• Timely creation and processing of purchase orders and vendor invoices.
• Attend hotel meetings, as necessary.
• Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
• Provide technical support for events
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• High School Graduate or equivalent
• Minimum two (2) years event technology experience in a hospitality environment
• Minimum two (2) years demonstrated managerial experience
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Less than 5% travel required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is at times required to sit at a desk and other times to operate in a non-climate-controlled warehouse and be able to lift up to 50 pounds. The minimum physical requirements include the ability to regularly push, pull, reach overhead at or above shoulder level, lift and carry, stoop, crouch, sit, stand and walk for extended periods.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will vary depending on venue and may include moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The noise level in the work environment will vary between moderately quiet and/or nosy volumes. The employee will be required to work long hours as needed.

Business hours will vary. Extended business hours and weekends will be required.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.