Inside Sales Representative

JOB SUMMARY
Telephone based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account

Knowledge, Skills and Abilities
Education: - 2-5+ years- experience in Industrial Sales preferably Gases/Medical Gases/Propane and Welding supply sales.
A proven track record in sales and account management and development.
Profit and loss analysis on proposed sales orders and understanding of profit margins.
Experience making sales presentations and demonstrations.
Travel Requirements
Estimated Amount Brief Description
2 Hours a week This role is primarily an office sales position but travel to customers from time to time may be required

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Hourly rate: $25.75 - $26.00 per hour


Essential Functions
Proactive Account Touchpoints & Relationship Management
Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies
Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
Secure Long-Term Commitments through PSAs (Product Sales Agreements)
Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
Use PSAs to reduce churn risk by making competitors' entry more difficult and reinforcing service consistency.
Monitor Usage Trends & Contract Compliance
Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
Efficient Quoting, Order Support, and CRM Documentation
Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
Coordinates customer training.
Enters new customer data and other sales data for current customers into computer database.
Develops and maintains relationships with purchasing contacts.
Investigates and resolves customer problems with welding processes, equipment and deliveries.


Required for All Jobs
* Performs other duties as assigned
* Complies with all policies and standards


QUALIFICATIONS

Education Level Education Details Req/
Pref
Associate's degree
Bachelor's Degree

Work Experience
Experience Details Required/
Preferred
1-3 years
4-6 years
7-9 years

Knowledge, Skills and Abilities
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
Excellent customer service skills. Ability to establish and manage customer relationships
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn MTG's business/product types/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).



Licenses and Certifications
Licenses/Certifications Licenses/Certification Details Time Frame Required/
Preferred




PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands Category:

Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand N/A Rarely Occasionally Frequently Constantly Weight
Stationary Position x
Move/Traverse x
Stationary Position/Seated x
Transport/Lifting x
Transport/Carrying x
Exerting Force/Pushing x
Exerting Force/Pulling x
Ascend/Descend x
Balancing x
Position Self/Stooping x
Position Self/Kneeling x
Position Self/Crouching x
Position Self/Crawling x
Reaching x
Handling x
Grasping x
Feeling x
Communicate/Talking x
Communicate/Hearing x
Repetitive Motions x
Coordination x



Travel Requirements
Estimated Amount Brief Description
n/a


The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability