Healthcare Entry to Intermediate Professional (Care Coordinator)

Job Summary:

The PROMISE Clinic, an integrated behavioral health program that supports pregnant and postpartum patients as part of their prenatal care at UCHealth Anschutz, has an opening for a full-time Care Coordinator (Healthcare Entry to Intermediate Professional). This position primarily supports patients experiencing mental health symptoms by improving access to care and coordinating services through referral management, appointment scheduling, patient outreach, and assistance navigating PROMISE and other behavioral health services. The Care Coordinator also supports essential program operations, including maintaining patient and referral data, developing relationships with referring providers, and assisting with clinical data collection and reporting.

Key Responsibilities:

• Serve as a primary point of contact for PROMISE patients, supporting referrals, scheduling, forms, resources, and access to services.

• Manage referrals from receipt through scheduling and connection with care, including follow-up with patients and referring providers.

• Provide patients with PROMISE and community resource information and schedule and reschedule appointments in Epic and conduct outreach regarding referrals, missed visits, and incomplete paperwork.

• Document referral and care-coordination encounters in accordance with program and institutional requirements.

• Maintain patient confidentiality and promptly route clinical questions, safety concerns, medication questions, and treatment requests to licensed clinicians.

• Maintain relationships with referral sources and support outreach to referring practices and community partners, accurate referral, census, scheduling, and care-coordination data in Epic, REDCap, Excel, and other approved systems.

• Track key patient and program metrics, including census, six-month postpartum status, and patients needing clinician review for discharge and collect and compile clinical and program data for grant reporting, productivity, evaluation, quality improvement, and planning.

• Work with program leaders, providers, and staff to support daily operations and process improvement and provide administrative and operational support for PROMISE program activities and team functions.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

The Department of Psychiatry is one of the largest units in the UCD-SOM and is comprised of 5 Divisions. The CU Department of Psychiatry sets the standard for Education and Training of leaders in psychiatry and mental health care, conducts ground-breaking Research that aims to eradicate suffering due to psychiatric and substance use disorders, provides ready access to state of-the-art mental health preventions and interventions across the continuum of care, and collaborates with the community and other key stakeholders to promote well-being among all Coloradans. We accomplish this vision in a manner that respects, values and advocates for the dignity and worth of each individual and family.

The PROMISE Clinic is an integrated behavioral health program at UCHealth Anschutz that supports pregnant and postpartum patients as part of their prenatal and postpartum care. PROMISE provides timely access to behavioral health services through close collaboration among patients, obstetric providers, and mental health providers. The program focuses on identifying mental health needs, connecting patients with appropriate services and resources, coordinating referrals and follow-up, and supporting continuity of care throughout the perinatal period. PROMISE serves a diverse, high-needs patient population, including individuals facing complex behavioral health, medical, social, and access-to-care challenges during pregnancy and the postpartum period.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Entry Level:

• Bachelor's degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution

Intermediate level:

• Bachelor's degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution

• 1 year of experience healthcare systems with patient navigation, scheduling, or similar

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Spanish language proficiency

• Experience with REDCap or other data management program.

• Experience with and/or training in perinatal and infant mental health

• Experience with crisis management or triage

• Experience with program development, evaluation, and/or process improvement

• Experience with EPIC scheduling functions

• Experience with Excel and data entry

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

• Knowledge of mental health issues and disorders

• Ability to communicate effectively with patients, health care providers, office staff, and behavioral health clinicians.

• Ability to engage professionally and compassionately with pregnant and postpartum patients experiencing mental health concerns.

• Comfort with care coordination, referral management, patient navigation, and follow-up.

• Ability to recognize concerns that require clinical review and promptly escalate them to an appropriate licensed clinician.

• Strong time-management, organizational, and attention-to-detail skills.

• Ability to establish and maintain effective working relationships with colleagues, providers, referral sources, and community partners.

• Ability to work effectively with a diverse, high-needs patient population and demonstrate respect for differing backgrounds, values, and cultures.

• Ability to follow established policies, procedures, workflows, and deadlines.

• Self-directed, flexible, and able to exercise sound judgment within the scope of the role.

• Strong interpersonal, customer service, written, and verbal communication skills.

• Knowledge of HIPAA and patient confidentiality requirements.

• General knowledge of health care systems and behavioral health services,

• Ability to work effectively in a high-volume, fast-paced clinical environment.

• Proficiency with Microsoft Office and the ability to learn additional software and data-tracking systems.

• Experience using electronic health records and patient information systems; experience with Epic preferred

• Commitment to providing equitable, inclusive, and patient-centered care.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Anna Geiermann at anna.geiermann@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by 9/1/26. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as HIRING RANGE

Entry Level: $60,257 - 70,500

Intermediate: $65,574 - 76,721

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.