Customer Service Rep

Customer Service Representative - Manitowoc, WI

At Manitowoc Ice, a Division of Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Customer Service Representative to join our Manitowoc, WI team. You will manage accurate and direct entry of customer purchase orders, provide knowledgeable product and customer service support and superior customer service support to all customers including, but not limited to end users, dealers and distributors. This position will also work with shipping and receiving on the warehouse floor.

You will:

• Provide outstanding/world class customer service
• Accurately maintain an electronic file system
• Provide general ordering information to distributors, dealers, and customers by telephone and written correspondence
• Trace and/or re-consign shipments with freight carriers
• Assist customers with product set up and order tracking information
• Proactively discuss application of parts, equipment, pricing, order status, availability and lead times

Key Qualifications:

• High School Diploma or equivalent
• 1+ years of customer service experience
• Skilled with MS Office applications; ability to operate all related equipment for the role.
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Must be a team player
• Positive Attitude and Excellent work ethic
• Strong planning and problem solving/analytical skills
• Must be able to sit for long periods of time in a normal office environment

Position hours/shifts (Overtime Available!):

• 1st shift: 8:00am - 4:30pm Monday - Friday
• This is an in-office position, no remote work

Compensation:

The hourly pay for this role is: $21.50/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement