Information Systems Engineer 2

Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands-on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations.

• Provide on-site IT support for employees and manufacturing operations in Allentown.
• Troubleshoot and resolve hardware, software, Windows OS, and application issues.
• Diagnose and repair laptops, recover data, and perform basic hardware component replacement.
• Manage incidents from initial investigation through resolution, ensuring SLA compliance.
• Install, configure, image, and deploy laptops.
• Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications.
• Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners.
• Support conference room audio/video systems and Microsoft Teams phones.
• Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
• Maintain accurate ticket updates and technical documentation.

• Experience in desktop support or end-user IT support.
• Strong troubleshooting skills across hardware, software, and Microsoft Windows environments.
• Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes.
• Experience with laptop hardware repair and component replacement.
• Familiarity with networking fundamentals, including switches, routers, and wireless access points.
• Experience supporting printers, scanners, and peripheral devices.
• Strong problem-solving and customer service skills.
• Ability to manage multiple priorities and work independently.