Manager, Social Work

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Social Work Manager has management and leadership responsibility for activities and operations associated with the provision of high quality and cost effective psychosocial services in patient care in accordance with the hospital and health system strategic plan and objectives. Accountable for ensuring efficient and professional social work services for patients and families that are designed to promote and enhance their physical and psychosocial functioning with attention to the social and emotional impact of illness or disability. Responsible for establishing and maintaining productive working relationships with the medical staff, ancillary departments, and the health care team and community agencies and resource providers. Ensures the provision of education and training opportunities for social work staff, social work interns, and staff and trainees from other disciplines.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Meets budget and operational targets. Responsible for the space, and deployment of social work personnel to assure appropriate and adequate services.

* In collaboration with the Director of Care Management, assist in identifying program priorities by evaluating the needs of target populations and assessing the availability of human, fiscal and equipment resources in order to implement policy and programs effectively.

* In collaboration with the Director of Care Management, assist in identifying, administering and coordinating policies and procedures for the Social Work Department. Maintains appropriate quality assurance mechanisms and internal controls.

* Establishes and implements processes to assure the integration/coordination of all services.

* In collaboration with the Director of Care Management, assist in hiring qualified staff and maintains appropriate staffing ratios consistent with the needs of the organization and within budgetary parameters.

* Ensures that orientation, staff training and development programs are in place and provided to all staff.

* Responsible for the systematic evaluation of staff performance. Ensures personnel policies and procedures are followed and monitored. Interviews, assists in selection, provides orientation and training for, and evaluates the performance of staff. Recommends to Director of Care Management disciplinary actions or responses to grievances.

* Assist in planning, organizing, managing, day-to-day operational activities of the service line consisting of multiple programs and/or units by determining policy, program priorities, and the utilization of resources to fulfill established institutional and service line objectives and the delivery of optimal health care services.

* Support the organizations vision by providing leadership in integrating programs and services with the hospital's primary functions by supporting organizational philosophy, goals, policies, mission, priorities and vision, and by delivering optimal quality health care services.

* Provides leadership and guidance to the overall provision of social work services to patients and families to ensure the delivery of high quality social work services. Responsible for the implementation, and review of social work policies and procedures, standards and programs that support the clinical practice of social work, adhere to the NASW Code of Ethics, meet Joint Commission requirements, and are responsive to the bio-ethical and legal issues in patient care.

* Serves as a role model and resource for staff and colleagues; responds positively to change while supporting colleagues and staff through the process.

* Education/Consultation : Acts as an educational resource and provides consultation to staff, patients and their families, hospital medical personnel regarding patient plan of care, and applicable regulatory requirements; educates the staff on social services; and provides specific information related to case types.

* Involvement in lead projects that involve system-wide changes for the social services department: (such as but not limited to)

- Care Coordination

- Redesign and implementation

- Cerner/EPIC/ICD-10/DSM IV/DSM V

- Working knowledge of: Hospital-wide systems involving social services

* Quality Improvement : Participates in quality improvement activities by identifying opportunities for improvement in such areas as clinical/psychosocial outcomes, utilization of resources and concurrent data collection; participates in clinical process improvement teams within the department, service lines, and hospital. Participate in quality improvement initiatives

- Social services team daily huddle: data gathering

- STP boards/visibility boards: data gathering

- Advisory Board survey assistance

* Other : Participates in department program planning, goal setting, systems development and process improvement; participates in department and hospital committees and task forces; develops and maintains documentation of findings, coordinated care arrangements, and actions taken according to departmental guidelines; prepares and maintains records as required; collects, analyzes and reports on data for patient care quality improvement, compliance, and other areas as assigned.

* Work with Director of Care Management in:

- Departmental goal setting

- FY Operational plan - In collaboration with the Director of Care Management assist with implementation of goals for department

- Budget aligning- In collaboration with the Director of Care Management assist with implementation of goals for department

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

* Education: Master's degree in Social Work from a CSWE-accredited college or university program or equivalent (as demonstrated by licensure).

* Experience: Five (5) years of progressively responsible and directly related work experience.

* License/Certification: Licensed Clinical Social Worker (LCSW) by the California Board of Behavioral Sciences.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to align organizational vision, set short and long-term objectives with service line and hospital strategic goals, focus and prioritize resources, and evaluate outcomes

* Ability to apply theories, principles and practices of medical social work and of social services delivery systems in a hospital or medical center setting

* Ability to establish the strategic direction and business plans for a functional group

* Ability to supervise, coach, mentor, train, and evaluate work results

* Excellent written and verbal communication skills, interpersonal and team building skills.

* Knowledge of and ability to apply social work theories, principles and techniques

* Knowledge of computer systems and software used in functional area

* Knowledge of hospital and clinics organization and administration; management concepts in planning, developing and implementing a comprehensive, integrated social work program; and requirements of external regulatory and accrediting bodies, as well as laws and regulations, applicable to the operation of hospital social services programs and California.

* Knowledge of principles and practices of organization, administration, fiscal and personnel management.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.