New

L2 Technical Support Analyst

TEKsystems
$25.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Aug 22, 2026
Description We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues and will be responsible for troubleshooting, maintaining, and supporting network infrastructure across multiple client environments. The ideal candidate will possess strong hands-on networking experience, excellent troubleshooting skills, and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. This role is heavily focused on networking, infrastructure, and structured cabling with additional responsibilities supporting server and cloud technologies. Key Responsibilities Network Infrastructure Support (Primary Focus) Serve as the primary escalation point for network-related incidents from Level 1 support. Troubleshoot and resolve complex network issues across multiple client environments. Monitor, maintain, and optimize network performance. Support and troubleshoot: LAN/WAN environments TCP/IP DNS DHCP VLANs VPN technologies Routing and Switching Wireless networking Configure and maintain network equipment including: Switches Routers Firewalls Wireless Access Points Perform network troubleshooting involving: Layer 1, Layer 2, and Layer 3 connectivity VLAN configurations Trunking Spanning Tree Protocol (STP) IP addressing and subnetting Network segmentation Support firewall deployments and troubleshooting: Fortinet Cisco Palo Alto SonicWall (preferred) Assist with SD-WAN deployments and support. Structured Cabling & Physical Infrastructure Install, terminate, and test Ethernet cabling. Create and terminate Cat5e/Cat6 network cables from scratch. Maintain and troubleshoot structured cabling systems. Support: Patch panels Network racks Cable management MDF/IDF closets Understand and adhere to T568A and T568B wiring standards. Troubleshoot physical layer connectivity issues. Document network infrastructure and cable layouts. Systems Administration Support Support client environments including: Windows Server Active Directory DNS DHCP Group Policy Microsoft 365 Azure AD / Entra ID Endpoint management VMware Hyper-V Perform: Server maintenance Patching Upgrades System health monitoring Client Support & Service Delivery Communicate effectively with clients regarding technical issues and resolutions. Provide clear status updates throughout the lifecycle of incidents. Escalate issues appropriately while maintaining ownership through resolution. Participate in infrastructure assessments and client onboarding activities. Skills Technical support, Customer service, Troubleshooting, Help desk support Top Skills Details Technical support,Customer service,Troubleshooting,Help desk support Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $25.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Jacksonville,FL. Application DeadlineThis position is anticipated to close on Sep 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.