Unit Hardware/Software Support Analyst

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Learning Technology and Customer Success is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services ( ITS) provides the following Services:

The primary purpose of this position is to provide technology support services to faculty and staff within the University Libraries at UNCG. As part of the Embedded Endpoint Support team, this position also supports the daily operations of the Campus-Wide Hardware Procurement program. Responsibilities include providing analytical and technical assistance, supporting the deployment, maintenance, and lifecycle management of enterprise workstations and peripherals, and resolving issues related to enterprise applications and services to ensure reliable, standards-based technology support across the University.
Department-specific duties may include:

An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and two years of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.