Pharmacist - UVA Specialty Pharmacy Call Center (Hybrid)

Bring your clinical judgment, patient counseling expertise, and problem-solving skills to a pharmacist role where timely guidance can directly improve medication safety, understanding, and continuity of care.

Join the expanding UVA Specialty Pharmacy Call Center and Specialty Home Delivery team as a trusted clinical resource for patients and pharmacy technicians. This hybrid opportunity combines meaningful patient interaction with operational pharmacy practice, offering greater schedule predictability, professional autonomy, and the opportunity to help shape a growing service line.

The Role

As a Pharmacist supporting the UVA Specialty Pharmacy Call Center, you will be the primary escalation resource for technicians assisting specialty pharmacy and home delivery patients. Your day will center on real-time clinical support, clear communication, and thoughtful resolution of medication-related concerns in a fast-paced, phone-based environment.

You will work primarily Monday through Friday, generally from 8:30 a.m. to 5:00 p.m. Following successful completion of approximately 13 weeks of onsite training and competency monitoring, you may transition to a hybrid schedule with an expected onsite presence of approximately five days per month. A Saturday rotation is anticipated no more than once per month, with a compensatory day off, along with approximately one to two holiday shifts each year. All required equipment is provided.

In this role, you will:

• Provide pharmacist consultations, medication counseling, and patient education by phone.

• Respond to questions about medication use, administration, side effects, and treatment expectations.

• Evaluate medication orders for safety, efficacy, appropriateness, and accuracy.

• Serve as the clinical escalation point for technicians managing complex patient situations.

• Resolve medication-related problems and coordinate pharmacy-to-pharmacy transfers.

• Perform medication review and verification activities that support safe, efficient pharmacy operations.

• Make outbound follow-up calls when additional pharmacist support is needed.

• Support Specialty Home Delivery and central fill operations through training, collaboration, and operational assistance.

• Maintain strong accessibility and responsiveness through Teams and other communication platforms while working remotely.

• Participate in team meetings, cross-training, process improvement, and evolving departmental projects.

Success here requires a pharmacist who communicates clearly, remains composed during challenging conversations, and can translate complex medication information into practical guidance. Whether your experience comes from retail, hospital, health system, or specialty pharmacy practice, this role offers the opportunity to apply your strengths in a setting that values patient-centered communication, sound clinical judgment, teamwork, and independence.

Why UVA Health

UVA Health offers the reach and resources of a nationally renowned academic health system with a deeply collaborative approach to patient care. Its pharmacy professionals practice across acute care, ambulatory, retail, infusion, specialty, and post-acute settings while collaborating with multidisciplinary teams to address complex medication and access needs.

Within UVA Specialty Pharmacy, pharmacists, technicians, nurses, and other care partners help patients navigate complicated therapies, medication education, insurance considerations, and home delivery. In this position, you will contribute to that mission while helping an expanding call center and home delivery program strengthen its clinical and operational capabilities.

• Join a growing specialty pharmacy service line where your experience and ideas can influence developing workflows and services.

• Build knowledge across specialty medications, home delivery, patient counseling, verification, and operational pharmacy practice.

• Experience a thoughtful balance of professional autonomy, accessible leadership, and collaborative team support.

• Develop as a trusted clinical resource while supporting technicians and patients in real time.

• Pursue cross-training, process improvement, special projects, and broader professional development within an academic health system.

• Work in a hybrid environment designed to support both team connection and flexibility after successful onboarding.

• Contribute to a nationally accredited specialty pharmacy committed to helping patients understand and access complex therapies.

Relocation assistance may be available for qualified candidates.

Why People Love Living in Charlottesville

Charlottesville offers a distinctive combination of natural beauty, culture, and community at the foot of the Blue Ridge Mountains. Healthcare professionals and their families can enjoy nearby hiking and outdoor recreation, a vibrant independent restaurant scene, farmers markets, local arts, live music, and the pedestrian-friendly Downtown Mall. With residential options ranging from city neighborhoods to more rural communities in the surrounding counties, the area supports a variety of lifestyles and budgets while making it easier to build a fulfilling life beyond work.