Area Service Manager

STERIS IMS' On Location Area Service Manager (ASM) is a handson operational and commercial leader of approximately 12 field based employees and will be responsible for delivering highquality surgical instrument repair and clinical support services across an assigned geographic area. This role drives Customer Satisfaction, retention, and revenue performance by ensuring safe, compliant, efficient service delivery while serving as a subjectmatter expert in surgical instrument repair, operational analytics, and service model design. The STERIS IMS ASM supports both daytoday execution and longterm Customer success by presenting datadriven insights during Customer business reviews, identifying organic growth opportunities, and ensuring performance against complex contractual requirements and service metrics.

This role leads, develops, and engages fieldbased teams, manages STERIS IMS mobile repair fleet operations including DOT regulatory compliance, and partners closely with Sales, Operations, Legal, and crossfunctional teams to design and implement effective service solutions. As a key contributor in the discovery and contract design stages for new and existing business, the ASM models STERIS values, fosters a Customer First culture, and integrates technical, operational, and commercial expertise to support company growth and strong Customer outcomes.

This role will cover Philadelphia and surroundings, as well as all of Delaware. Some overnight travel may be required at times.

• As the ASM, you will own Customer Satisfaction, retention, and revenue attainment within the assigned area.
• You'll be responsible for building strong Customer relationships and representing Service in escalations, critical meetings, and highvisibility engagements.
• You will serve as a subjectmatter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights.
• As the ASM, you will be identifing organic growth opportunities within existing accounts and partnering with Sales/Service teams to develop and optimize new business within current territories.
• You will design and drive Customer First engagement initiatives tailored to Customer needs.
• Lead, train, coach, and develop fieldbased technicians and supervisors to ensure highquality, safe, and compliant service delivery.
• Oversee onboarding, skill certification, and ongoing competency development for technicians.
• Maintain a broad understanding of hundreds of surgical instrument types and repair techniques, and ensures technicians meet applicable technical and quality standards.
• Conduct timely performance management, coaching, development discussions, and corrective actions when required.
• You will ensure full compliance with safety, regulatory, operational, and quality requirements.
• Contribute to operational planning, forecasting, budgeting, and expense control.
• You will support delivery of financial targets, margin performance, and P&L objectives.
• Oversee tools, inventory, asset management, and operational cost controls.
• You'll collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions.

Required:

• Bachelor's degree and 6 years of experience, including 2 years leading teams
• In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience (military, sales or industry related)
• Experience in resource planning, managing employee performance and basic P&L/budget reporting
• Valid driver's license required
• Must be 21 years old to meet FMCSA requirements for commercial driving

Preferred:

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
• 4 + years of field service leadership roles
• Continuous Improvement training or proven results
• Strong business acumen, and related experience in managing budget/cost planning and managing performance processes

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Marketcompetitivepay
• Extensivepaid time off and 9 added holidays
• Excellent healthcare, dental and vision benefits
• Long/ short term disability coverage
• 401(k) with a company match
• Maternity and parental leave
• Additionaladd-on benefits/ discounts for programs, such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement in a stable,long termcareer

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