Program Manager

* Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.
* Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
* Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.
* Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.
* Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
* Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.
* Ensures volume and productivity meet program standards and operations.
* Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies.
* Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff.
* Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.
* Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
* Participates in 24/7 on-call coverage schedule and performs on-call duties, as required.
* Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.
* Collaborates with progrm leadership and other staff in the development and implementation of in-service education programs.
* Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
* Oversees the development of systems and records for billing each MCO.
* For CCBHC and Central Intake program only:
* Serves as primary liaison to external community-based organizations and referral sources. Assists VP, CCBHC in establishing and negotiating formal MOUs and DCO agreements.
* Ensures education and training on all VNS Health BH services to both internal and external organizations, including eligibility criteria and referral procedures. Collaborates with program leadership and other staff in the development and implementation of in-service education programs.
* Collaborates with Clinic leadership team to manage triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage at all times.
* Fulfills the role of Super-user in EMR system & is responsible for training of all new and existing employees. Oversees the maintenance of case records for team(s) within the EMR and coordinates effective communication throughout all external provider databases, as needed.
* Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, state, and federal standards and regulatory requirements.
* For Outreach and Engagement (Behavioral Health) only:
* Leads outreach and engagement strategies, developing and managing community partnerships.
* Monitors referral pipelines and productivity and collaborate with Marketing and Growth teams.
* Oversees Central Intake workflows to support program expansion and access to care.

* Participates in special projects and performs other duties as assigned.

About the Program

Behavioral Health Recruitment Guide

Comprehensive program summaries and recruitment messaging for use in job postings and candidate outreach.

The Intensive Mobile Treatment (IMT) program provides comprehensive, community-based psychiatric care for adults living with serious mental illness who have experienced frequent hospitalizations, housing instability, or involvement with the justice system.

Why Join This Program: Make a direct impact on some of New York City's most vulnerable adults while working as part of a highly collaborative, community-based care team.

The Assertive Community Treatment (ACT) program delivers intensive, multidisciplinary behavioral health services to adults with serious mental illness who have a history of repeated psychiatric hospitalizations and difficulty engaging in traditional outpatient care.

Why Join This Program: Join a team that meets clients where they are and helps transform lives through innovative, recovery-focused care.

The Integrated Outpatient Mental Health and Substance Use Disorder Clinic (IOS) provides coordinated treatment for individuals experiencing mental health and/or substance use challenges.

Why Join This Program: Work in an integrated care setting where you can address both mental health and substance use needs through a holistic approach.

The School-Based Outpatient Mental Health Clinic provides accessible behavioral health services to children, adolescents, and their families within the school setting.

Why Join This Program: Help students thrive by bringing critical behavioral health services directly into the communities where they learn and grow.

Promise Zone is a school-based behavioral health program that supports emotionally and behaviorally challenged children and adolescents, their families, and school communities.

Why Join This Program: Partner with families, educators, and students to create lasting positive outcomes for youth.

The Geriatric Mental Health Initiative (GMHI) supports older adults experiencing depression through screening, assessment, and in-home counseling services.

Why Join This Program: Make a meaningful difference in the lives of older adults by addressing mental health needs and reducing social isolation.

The FRIENDS Program provides crisis intervention, case management, and family support services to children and adolescents experiencing significant emotional and behavioral challenges.

Why Join This Program: Support children and families during critical moments and help build stronger foundations for long-term success.

The Adult Mobile Crisis program provides rapid, community-based crisis intervention and short-term case management for adults experiencing or at risk of a behavioral health crisis.

Why Join This Program: Be on the front lines of behavioral health crisis response and help individuals access care when they need it most.

The Children's Mobile Crisis program delivers immediate behavioral health crisis response services for children and adolescents in need of psychiatric assessment, stabilization, and de-escalation.

Why Join This Program: Provide life-changing support to children and families during moments of crisis and vulnerability.

The Home Based Crisis Intervention (HBCI) program provides intensive, short-term crisis intervention and family support services to children and adolescents at risk of out-of-home placement.

Why Join This Program: Help keep families together by delivering intensive support that promotes stability and resilience.

Safe Pathways Suicide Prevention is a specialized outreach and intervention program serving LGBTQIA+ and BIPOC youth and young adults who may be at risk for suicide.

Why Join This Program: Advance health equity and save lives by supporting underserved youth through prevention, outreach, and compassionate care.

Health Home Care Management provides long-term care coordination and case management services for adults living with serious mental illness, substance use disorders, HIV/AIDS, and other complex chronic conditions. The program helps individuals navigate healthcare systems, access community resources, improve health outcomes, and achieve greater stability through coordinated, person-centered care.

Why Join This Program: Work across healthcare and community systems to help high-risk individuals improve their health, independence, and quality of life.

The SUD Care Management program provides short-term care management, treatment linkage, and support services for adults and adolescents living with substance use disorders. The program focuses on engaging individuals with frequent emergency department and inpatient utilization, helping them access treatment, recovery resources, and ongoing support.

Why Join This Program: Play a key role in connecting individuals to recovery services and reducing barriers to treatment.

WeCARE Wellness Care Management supports individuals receiving cash assistance who have medical or behavioral health conditions that impact employability. Through wellness-focused care coordination, resource navigation, and case management, the program helps participants improve health outcomes, increase stability, and move toward greater self-sufficiency.

Why Join This Program: Empower individuals facing complex health and socioeconomic challenges while helping them build pathways toward improved wellness and independence.