Call Center Supervisor

The Inside Sales Supervisor provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects and contributes to other operational initiatives outside of team responsibilities.

• Provides guidance and leadership skills to Sales Specialists and assist with management and direction of their sales teams
• Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Oversees training of new Specialists assigned to the team and provides refresher training as needed
• Identifies opportunities for efficiency improvements
• Completes other operational initiatives (outside of team responsibilities)
• Participates in the Vital Few yearly initiatives
• Pre-qualification procedures, order entry for shipping, proper documentation, accuracy of notes, as well as determining charges, co-pays, and deductibles for products ordered