26-582.B2 - Manager, Information Management

Essential Job Responsibilities:

• Develop, implement, and maintain the company's physical records management strategy, policies, standards, and procedures.
• Manage the storage, organization, retrieval, tracking, retention, and disposition of physical records in accordance with corporate policies and regulatory requirements.
• Oversee records inventories for well files, land records, engineering drawings, geological information, legal documents, environmental records, and other operational records.
• Ensure compliance with federal, state, and local record retention regulations, legal hold requirements, and company information governance policies.
• Coordinate with Legal, Regulatory, Land, Engineering, Operations, Finance, and other business units to support audits, litigation, regulatory requests, and records research.
• Manage relationships with off-site records storage providers, document destruction vendors, and scanning service providers to ensure secure, efficient, and cost-effective records management services.
• Lead initiatives to digitize legacy records and improve the accessibility, organization, and preservation of critical business information through enterprise document management systems.
• Develop and maintain disaster recovery and business continuity procedures for critical physical records and archives.
• Establish service levels and performance metrics for records retrieval, customer service, inventory accuracy, and records lifecycle management.
• Lead, coach, and develop a team of records management professionals while fostering a culture of continuous improvement, customer service, and operational excellence.
• Supervises personnel and conducts employee performance evaluations.
• Supervises, as needed/assigned, hiring and retention of personnel.
• Assists with providing training to staff in Generally Accepted Records Principles (or "The Principles").
• Establishes and maintains regular and ongoing written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end-users regarding pertinent development activities.
• Maintains employee confidence and protects operations, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Contributes to team effort by accomplishing related results, as needed.
• Other duties as assigned by management.

Qualifications:

• Minimum of 7 years of progressively responsible experience in records management, information management, or document management, preferably within the oil and gas industry.
• Minimum of 3 years of leadership experience managing records management personnel and operations.
• Strong knowledge of information technology, data processing, automation and process optimization concepts. This role requires understanding and optimizing has data and records flow through their lifecycle.
• Strong knowledge of records retention schedules, information governance principles, legal hold processes, and regulatory compliance requirements.
• Experience managing enterprise records repositories, off-site storage vendors, and document imaging or digitization projects.
• Familiarity with oil and gas operational records, including well files, land records, lease documentation, engineering drawings, production records, regulatory filings, and environmental documentation.
• Experience with enterprise content management (ECM) or document management platforms such as OpenText, SharePoint, Documentum, FileTrail, or similar technologies. Experience managing software vendors and contracts.
• Excellent organizational, analytical, and project management skills with the ability to manage multiple priorities and large volumes of physical records.
• Strong leadership, communication, and interpersonal skills with the ability to build effective partnerships across technical and business organizations.
• Demonstrated commitment to continuous improvement, operational excellence, customer service, and information security. Outstanding interpersonal and Customer Service skills.
• Ability to establish and maintain effective working relationships with employees, supervisors, and other departments.
• Ability to manage time and complete multiple, diverse tasks of differing priorities without close supervision.
• Excellent written and verbal communication skills, with specific ability to translate complex information into an organized and presentable manner.
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced and demanding work environment.
• Ability to develop policies and procedures. Ability to apply theory and knowledge to practices and procedures.
• Experience with AI Tools as a way to facilitate routine tasks.
• Proficiency in the use and application of the following software:
  • Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook), SharePoint
  • Preferred: FileTrail and Kofax, IHS indexer, and other regulatory agency sites

Education Requirements:

• Bachelor's degree in Information Management, Business Administration, Library Science, Information Systems, or a related field.

Certifications, Licenses, Registrations:

• Preferred: Certified Records Manager (CRM), Information Governance Professional (IGP)