Distribution Routing Team Leader

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

First shift - full time opportunity.

JOB MISSION:

Responsible to lead and oversee daily transportation routing activities, supporting distribution operations, and driving continuous improvement through data-driven problem solving. This role ensures efficient route execution, compliance with standard processes, and effective communication across operations, customer operations, and corporate teams.

MAJOR ACCOUNTABILITIES:

• Performs the full complement of duties for the routing department; work in the function to ensure routing deadlines are met.

• Coordinate and oversee daily transportation routing activities to ensuretimelypick-upappointments.

• Monitor routing and distribution processes,identifyissues, and implement corrective actions to improve performance.

• Analyze operational data and recommend process improvements to enhance service, productivity, and efficiency.

• Support communication between distribution operations and corporate stakeholders to ensure alignment with businessobjectivesand customer expectations and to resolve operational challenges.

• Responds toteam'sbarriers and process bottlenecks.Documentsthe reasons for failures and any corrective actions.

• Conducts teaminstructionssessions, discussions, and updates, i.e., routing process SOP's, work instructions, customer communication, and best practices.

• Ensures adherence tocompany'spolicies and procedures. Notifies the supervisor and the human resources department of anyperformance,employee relations issues,and discipline problems.

• Other duties as assigned.

REQUIREMENTS FOR SUCCESS

• Strong analytical skills with the ability toidentifyand resolve routing discrepancies.

• Demonstrated knowledge of commonly used concepts, practices, and procedures withtransportation routing,logistics, and demand-planning, particularly with wholesale accounts.

• Demonstrated ability to read,writeand speak English fluently.

• Strong verbal and written skillsutilizingappropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.

• Intermediate computer skills in Microsoft Office (Word and Excel),WMSand email.

• Ability to lead, motivate, problem solve and communicate in a team-oriented environment.

• Strong organizational, communication and interpersonal skills; detail oriented.

• Abilityto handle multiple prioritieswith a sense of urgencyis essential.

• High School Diploma or equivalent and 2 plus years of experience in a warehouse environment or a related arearequired, preferred. Prior experience with customer service preferred.

• Proventrack recordof stability and dependability in the workplace.

• Sit/stand and work on a computer forlong periodsof time.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.