Quality Control Specialist I

Quality Control Specialist I

FLSA Status:

Non-Exempt

Reports to:

Deposit Operations Manager

Job Summary: Responsible for receiving, processing, and maintaining deposit account documentation to ensure accuracy, compliance, and adherence to Bank policies and procedures. This position supports all consumer and non-consumer demand deposit account (DDA) products, including checking, savings, certificates of deposit (CDs), individual retirement accounts (IRAs), and safe deposit boxes (SDBs). The specialist works closely with branch personnel to identify documentation deficiencies and maintains the integrity of customer account records.

Essential Functions:

• Accurately and efficiently completes quality control reviews of all newly opened and maintained consumer and non-consumer deposit accounts for all Bank locations.
• Verifies account documentation for completeness, accuracy, and compliance with federal regulations and Bank policies.
• Performs daily maintenance for all deposit accounts and ensures compliance with the Bank's policies and procedures.
• Ensures Customer Identification Program (CIP) requirements are met.
• Creates and maintains exception tracking checklists for missing documentation that's required as part of the account opening or maintenance procedures.
• Researches and resolves documentation discrepancies in a timely manner.
• Provides account support to branch personnel.
• Accurately and efficiently enters and verifies customer and account information within the core system.
• Knows and stays current on banking products and services.
• Knows and stays current on compliance and regulatory issues related to deposit accounts and deposit account documentation requirements for both consumer and non-consumer accounts.
• Reads and understands legal documentation for consumer and non-consumer accounts.
• Responsible for monthly email rotation of department email, assigning email requests to individual team members.
• Completes assigned cross-training to fully support the department's needs.
• Participates in testing and projects, as assigned.
• Assists with departmental projects, process improvements, and cross-training initiatives.
• Continues professional development through training, seminars, and membership in professional associations, as applicable.
• Participates in proactive team efforts to achieve departmental and company goals.
• Contributes to a positive team environment with peers, both inside and outside of the department.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions:

• Performs routine duties with minimal supervision using standard practices or procedures.
• Analyzes data to determine the time, place or sequence of operations.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Required Education/Experience (QC Specialist I):

• High School diploma or general education degree (GED) is required; or one to three months related experience and/or training; or equivalent combination of education and experience is preferred.
• Previous experience with deposit documentation review or compliance is a plus.
• Minimum of one (1) to two (2) years of banking, deposit operations, account opening, quality control or related financial services experience is preferred.
• Experience with core banking systems is preferred.
• Works proficiently in MS Office, including Word, Excel, OneNote and Outlook
• Proficient in typing, 10-key calculator and data entry.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively in person, electronically and by telephone.

Required Education/Experience (QC Specialist II):

• High School diploma or general education degree (GED) is required.
• Associates degree is preferred.
• Minimum of one (1) to two (2) years of banking, deposit operations, account opening, quality control or related financial services experience is required.
• Minimum of two (2) to three (3) years of consumer and non-consumer account opening experience is preferred.
• Demonstrates experience reviewing consumer and non-consumer account documentation for accuracy and regulatory compliance.
• Minimum of one (1) to two (2) years' experience with core banking systems is required.
• Previous experience with deposit documentation review or compliance is required.
• Works proficiently in MS Office, including Word, Excel, OneNote and Outlook.
• Proficient in typing, 10-key calculator and data entry.
• Excellent attention to detail and organizational skills.
• Ability to communicate effectively in person, electronically and by telephone.

Necessary Skills:

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write detailed correspondence.
• Ability to work independently while collaborating effectively with team members.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Perform addition, subtraction, multiplication and division on whole numbers, fractions, and mixed numbers, whole and fractional units of measure.
• Proficient personal computer skills.
• Handle multiple tasks simultaneously.

Physical Activity/Dexterity:

• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers. Work with fingers and perceive attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• Frequent use of a computer, keyboard, mouse, telephone and other office equipment.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, and collaborate with other team members.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate office noise (e.g., business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00am - 5:00pm.
• Available for overtime, as needed.