Experience Services Meeting & Events Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Experience Services Meeting & Event Manager's main duty is to ensure exemplary service to JLL employees and their guests by supervising a multi-floor conference facility. The Experience Services Meeting & Event Manager will plan and execute events and all conference facility operations. The Experience Services Meeting & Event Manager should lead by example in providing service and motivate and counsel his/her team to strive for excellence.

Role Responsibilities

Management

• Oversee the elite level of service provided to all clients and maintaining the highest levels of service standards
• Responsible for planning and executing meetings and events. Create design, manage vendors, lead execution and oversight of the Food and Beverage budget
• Conduct ongoing training with the staff to ensure they have a thorough understanding of their role and responsibilities and completing all tasks as assigned
• Assists with interviewing and evaluating conference center team members
• Providing guidance in all aspects of high-end customer service and adherence of company policies
• Manage and supervise a team of conference facility staff, providing daily support and supervision of their job performance
• Counsels and coaches team members regarding unsatisfactory performance, including recommendation of terminations when appropriate and as directed by the Workplace Manager
• Maintains team to client expectations and enthusiastically upholds all policies and procedures
• Holds weekly staff meetings to discuss upcoming events and expectations
• Meets and exceeds departmental goals and follows positive paths of attainment
• Encourages team participation and promotes enthusiasm
• Assists with other management requests and tasks as needed

Conference Facilities

• Overseeing the day-to-day operations of multi-level conference facility including reception, conference/training rooms, catering, cafes and events
• Will be the point person for internal and external meetings, event planning services and execution
• Monitor staff performance and provide ongoing feedback along with areas of improvement
• Manage & support throughout the Catering process, including but not limited to:
• Maintain systems and procedures for ordering, receiving, storing, and presenting food and beverages
• Responsible for the planning and execution of internal and external meetings and events
• Meet with host of internal and external meetings and event to confirm specifics (set-up, cost center/credit card, menu selection, staff, etc.)
• Have room set up as instructed by host
• Provide coverage for internal and external meetings and events if needed (coat checker, monitoring alcoholic drinks, etc.)
• Securing all catering orders through current vendors established by the client's ordering system
• Daily interaction with employees, stakeholders and their guests
• Conduct several walk throughs of the facility each day to ensure meetings/events are running smoothly and facilities are presentable, hospitable and available.
• Expedite catering orders
• Troubleshoot catering orders
• Confirm meetings and catering/vendor orders
• Comply with local and national requirements related to food handling safety
• Successfully complete food handling certification, where required and ensure all team members have completed their certification.
• Assist client in the internal and external meeting and event planning process including placing and receiving orders
• Maintain a relationship with local suppliers and understand commitment to sustainable practices, composting, and healthy alternatives
• Understand and articulate the requirements for alcohol service onsite
• Create filing system to storage pending, current and previous orders
• Submit/process billing to building departments as necessary using tracking system ensuring coding is accurate.
• Build relationships and rapport with the booking administrators within JLL to increase usage of conference center and catering services offered.
• Provide guidance and expertise for JLL and AON Center to host cost effective hospitality-minded events throughout the year to help drive RTO initiatives
• Assist with implementing and maintaining Sustainability initiatives
• Maintain stock and supplies providing an adequate inventory while staying within the parameters of the approved budget.

Education/Experience

• Bachelor's Degree preferred or equivalent work experience in event planning/conference facility management
• At least three years' experience as an event planning/conference center management
• At least two years' experience in a supervisory position in an event planning environment

Desired Experience and Technical Skills

• Proficient knowledge of conference facility operations including room set up, A/V, conference scheduling software, etc.
• Experienced in maintaining catering and inventory systems for ordering, receiving, storing, presenting food and beverage in conference areas
• Ability to match guest desires to the appropriate conference space
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of guests with varied needs
• Able to think quickly and efficiently when confronted with a guest request
• Motivated self-starter and creative problem-solver * Proactive, approachable, and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of others
• Commitment to company values
• Computer literacy, specifically MS Office applications, G-Suite and Internet

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.