Pharmacy Liaison

General Summary of Position

The Outpatient Pharmacy at MedStar Franklin Square is hiring for a PRN Pharmacy Liaison. The scheduling of this role is Monday - Friday 9:30 AM - 6:00 PM and weekends 9:00 AM - 3:00 PM.

Committed to delivering compassionate, patient-centered care, this role supports bedside medication delivery and pharmacy operations through non-dispensing activities. Responsibilities include coordinating prescription deliveries, obtaining patient consent, processing payments, assisting with prescription intake, answering phones, managing the pickup and OTC areas, handling mail, and restocking pharmacy supplies to ensure efficient service for patients and employees.

Primary Duties and Responsibilities

• Acts as liaison with pharmacy operations to maintain high level of service to customers following all service related issues through to resolution.
• Delivers prescriptions to patients, nurses and or family members in a secured bag at the time of discharge. Delivers prescriptions to MedStar employees throughout the hospital's campus. Collects payment for prescriptions, secures appropriate signatures for medication deliveries and complies with all HIPAA requirements.
• Retrieves hard copy prescriptions from the floors obtains patient consent and brings prescriptions back to the bedside technician for processing.
• Works collaboratively with bedside technician to ensure productive workflow and reconcile patient's prescriptions approved for delivery.
• Verifies patients by the three-point check (name, date of birth, and number of prescriptions they are receiving). Offers patient counseling with the pharmacist and communicates relevant information and notes attached on delivery bags to patients.
• Performs other support functions for the pharmacy; delivering or picking up mail to the mail room; taking deposits to the cashier; restocking pharmacy supplies.
• Performs other duties as assigned.

Minimal Qualifications
Education

• High School Diploma or GED or equivalent required

Experience

• 1-2 years established work history in a customer service role required
• Cashier experience required