Content Writer - Part Time

Aquent is seeking a talented individual to join our client, a prominent e-commerce platform, where you will play a pivotal role in shaping how sellers understand and engage with crucial international logistics and import services. Your expertise will directly empower businesses, ensuring seamless global trade and significantly contributing to the platform's success.

Our client, a leading e-commerce platform, is at the forefront of innovation, connecting businesses with global opportunities. They are dedicated to simplifying complex processes and empowering sellers to expand their reach. This role is integral to a program that facilitates freight services for sellers importing goods to fulfillment centers, driving efficiency and growth across international markets.

We are looking for a dedicated professional to join a dynamic content team. In this part-time assignment, up to 20 hours per week, you will be instrumental in educating sellers about international logistics programs and services, with a particular focus on ocean and air freight solutions. You will dive deep into intricate details, transforming technical information into clear, actionable guidance that directly impacts seller success and operational efficiency.

Key Responsibilities

• Develop clear, concise, and engaging educational content for sellers, including user guides, FAQs, and tutorials, to help them understand and utilize international freight services effectively.
• Deeply understand the complexities of fulfillment and international freight programs, including new initiatives such as full and less-than-container-load ocean shipments and air freight, translating technical details into accessible, user-friendly content.
• Collaborate closely with cross-functional teams, including product managers, UX designers, subject matter experts, business development, account management, and marketing teams, to gather information and ensure content remains accurate, consistent, and up to date as programs evolve.
• Regularly review and update existing content to reflect changes in fulfillment programs, policies, and procedures, ensuring sellers always have the most relevant and reliable information.
• Coordinate with translation teams to provide support for international sellers, ensuring content is effectively localized and accessible to all users.
• Apply UX writing principles by assisting with final reviews from UX writers, ensuring content is intuitive and user-friendly.

Required Qualifications

• Proven experience in support content writing, preferably within the e-commerce or logistics industry, with a focus on educating users about complex systems or processes. Must be able to ingest and understand large quantities of detailed information, then express that information in a simple, encouraging, and approachable way.
• Demonstrated experience in crafting user-centric content that simplifies complex concepts and guides users through step-by-step instructions.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely to diverse audiences. The ideal content output is at an 8th-grade reading level or lower and is written with localization in mind, as it will be translated into multiple languages.

The target hiring compensation range for this role is $44.00/hr to $49.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.